Clinic Clerk

Overview

The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Bills patients routinely within established policies and procedures.
• Determines billing methods for third-party payor.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintains income register and report of adjustments to accounts receivable.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• Keeps a record of all incoming toll-charge calls.
• May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
• May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• May make and maintain appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Types memos, correspondence, billing forms, etc., as needed.
• Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains log of patient charts issued and missing charts.
• Maintains work area in a clean and safe manner.
• Performs other related duties as assigned.

Qualifications

Education:

• High School Diploma or GED equivalent required, preferably with coursework in filing, office methods, and business English.

Work Experience:

• Three (3) to six (6) months of on-the-job training required to attain proficiency in the performance of assigned duties and responsibilities.

Licensure/Certification:

• No licensure or certification requirements specified.

Knowledge, Skills, and Abilities:

• Basic computer skills in Microsoft Word and Excel required.
• Knowledge of medical terminology, CPT coding, and ICD-9 coding required.
• Ability to type a minimum of sixty (60) words per minute accurately.
• Ability to operate various office machines and equipment.
• Knowledge of general clerical and business office procedures.
• Strong organizational skills and attention to detail.
• Ability to function effectively under stressful conditions and manage multiple priorities.
• Effective verbal and written communication skills.