Solutions Engineer CMS (Internship)

Essential Duties and Responsibilities: Consulting & Managed Services 

1. Technical Implementation & Support

• Execute baseline configurations and deployments following SOPs.

• Perform L1 incident response, diagnostics, log collection and escalate as required.

• Proactive conduct daily monitoring, health checks and preventive maintenance.

• Support Managed Services operational tasks including checklists, service logs and patch validation.

• Execute QA & testing tasks following standard checklists.

• Maintain accurate issue logs and report recurrent problems to seniors

2. Customer Coordination & Communication

• Provide customer updates under supervision and log requirements accurately.

• Participate in customer calls for technical updates and requirement clarification.

• Prepare customer presentations, technical reports and troubleshooting summaries

3. Collaboration with Senior Engineers, Specialists & Architects

• Work with CDM/SDM to align on operational expectations.

• Support Senior Specialists in requirement validation and technical clarifications.

• Support Solution Architects by preparing documentation, diagrams, and deployment artifacts.

• Participate in internal review sessions and learn architectural best practices

4. Operational Tasks & Continuous Improvement

• Maintain deployment notes, KBs, runbooks and SOPs.

• Assist in updating knowledge bases and technical guides.

• Identify improvements in SOPs and operational processes.

• Participate in continuous learning with partners, vendors and Microsoft.

Education and/or Work Experience Requirements: 

• Bachelor's degree in computer science/information technology or fresh graduates.
• Experience in an enterprise or SI environment (Microsoft preferred).
• Exposure to Azure, M365, AD, networking, Data & AI or security preferred.
• Microsoft certifications preferred (Azure, M365, Security, Data & AI).
• Strong willingness to learn, communicate and teamwork skills
• Customer-oriented mindset, good troubleshooting & problem-solving foundation
• Ability to follow SOPs and structured processes
• Ability to manage multiple tasks with supervision
• Self-directed with the ability to drive change in unstructured environments.