HOST / HOSTESS | DIRECTOR OF FIRST IMPRESSIONS

Lucky 13 | Salt Lake City, Utah

Starting Pay: $13.00-$14.00 per hour, depending on experience

Full-Time Preferred | Part-Time Available | Open Availability Strongly Preferred

We're Not Looking for Someone to Just Stand at the Door.

We're looking for someone who understands that hospitality begins long before a guest sits down.

At Lucky 13, our hosts are the first impression of everything we've worked to build since 2009.

You're the first hello.

The person who notices a guest approaching before they reach the door.

The person who can turn a frustrating wait into a positive experience.

The person who stays calm when the restaurant is packed, the waitlist is growing, and everyone needs something at once.

We're looking for smart, driven, responsible people who genuinely enjoy taking care of others, take pride in their work, and understand that great hospitality isn't just about what you do.

It's about how you make people feel.

No previous restaurant experience is required. We'll train the right person.

But make no mistake, this is an important position, and our expectations are high.

ABOUT LUCKY 13

Since opening our doors in 2009, Lucky 13 has become one of Salt Lake City's most recognized and award-winning bar destinations.

We're known for our burgers, house-smoked bacon, creative food, and an atmosphere that keeps guests coming back.

But awards and great food only tell part of our story.

What makes Lucky 13 special is the people who work here.

We believe great hospitality comes from people who care about their craft, respect their teammates, pay attention to the details, and take pride in making someone's day better.

We're a high-volume, 21-and-over bar where teamwork, professionalism, accountability, and genuine hospitality matter every single shift.

And it all begins at the front door.

A DAY IN THE LIFE OF OUR DIRECTOR OF FIRST IMPRESSIONS

Your shift begins before the first guest walks through the door.

You know what's happening in the bar.

You're familiar with reservations, table availability, and the flow of service.

Your entrance and menus are clean, organized, and ready.

Then the guests arrive.

You acknowledge them immediately.

You welcome them with genuine warmth.

You verify identification and follow all applicable Utah alcohol laws and company policies.

You manage reservations and waitlists accurately.

You communicate expectations clearly, especially when we're busy.

You work closely with servers, bartenders, and managers to ensure guests are seated efficiently and fairly.

When someone is frustrated, you listen.

When someone looks confused, you help.

When the restaurant gets busy, you don't panic.

You stay organized, communicate, and keep things moving.

You understand that every guest deserves to feel acknowledged, even when you cannot seat them immediately.

And you recognize something that separates an average host from an exceptional one:

You're not simply managing tables. You're managing people's first experience with our brand.

WHO YOU ARE

You're someone who naturally notices people.

You look up when someone approaches.

You enjoy making others feel welcome.

You're confident without being arrogant.

You're friendly without losing professionalism.

You can think quickly, communicate clearly, and make good decisions under pressure.

You don't need someone constantly reminding you what needs to be done.

You take initiative.

You ask questions.

You accept coaching.

You take responsibility when something goes wrong.

You understand that being part of a team means helping others succeed, not simply completing your own responsibilities.

And you take pride in doing the little things correctly, even when nobody is watching.

WHAT YOU'LL DO

• Greet and acknowledge every guest promptly, warmly, and professionally.

• Verify guest identification and enforce all applicable age and entry requirements.

• Manage reservations, waitlists, and seating rotations accurately.

• Communicate realistic wait times and expectations.

• Coordinate with servers, bartenders, and managers to maintain an organized flow of service.

• Answer questions about our restaurant, menu, policies, and guest experience.

• Handle guest concerns with patience, confidence, and professionalism.

• Maintain a clean, organized, and welcoming entrance and host area.

• Monitor guest flow and anticipate potential challenges before they become problems.

• Support teammates and contribute to the overall success of the restaurant.

• Represent Lucky 13's standards and reputation in every interaction.

WHAT WE'RE LOOKING FOR

Experience is welcome, but character matters more.

We're looking for people who are:

• Smart: Quick thinkers who are curious, observant, and willing to learn.

• Driven: Self-motivated people who take initiative and want to improve.

• Responsible: Dependable individuals who show up prepared and follow through.

• Hospitable: Naturally kind people who genuinely enjoy taking care of others.

• Professional: Confident communicators who remain respectful under pressure.

• Organized: Detail-oriented people who can manage multiple priorities.

• Accountable: People who own their decisions, accept feedback, and learn from mistakes.

• Team-Oriented: People who understand that everyone succeeds together.

You must be at least 21 years old to work in this position.

Previous restaurant experience is not required.

Experience is optional. Character isn't.

PAY & SCHEDULE

• Starting pay: $13.00-$14.00 per hour, depending on experience.

• Full-time positions preferred.

• Part-time opportunities available.

• Day and evening shifts.

• Open availability strongly preferred, including nights, weekends, and holidays.

• Scheduling based on operational needs and availability.

WHY WORK AT LUCKY 13?

We're building careers, not simply filling shifts.

We believe in giving good people opportunities to become great hospitality professionals.

You'll work in an established, high-volume restaurant alongside teammates who take pride in what they do.

You'll learn how great hospitality works, how successful teams communicate, and how attention to detail can completely change someone's experience.

We value people who work hard, take responsibility, support their teammates, and want to continue growing.

For those who demonstrate the ability, attitude, and desire to take on more responsibility, opportunities for development may become available.

Where you start matters far less than where you're willing to go.

OUR FIVE STANDARDS

Everything we do is guided by five standards that define who we are and how we operate.

HOSPITALITY

Every guest deserves to feel genuinely welcome, acknowledged, and cared for. Hospitality isn't just what we do. It's how we make people feel.

QUALITY

We take pride in every detail, from the food leaving our kitchen to the first greeting at our door. Good enough isn't our goal.

CONSISTENCY

Every guest deserves the same outstanding experience, regardless of the day, the shift, or how busy we are.

CLEANLINESS

A clean, organized, and professional environment demonstrates respect for our guests, our teammates, and our workplace.

COMMUNITY

We take care of one another, build lasting relationships with our guests, and contribute positively to the community we're proud to serve.

If these standards describe the way you work, you'll fit right in.

READY TO JOIN THE TEAM?

We're not simply looking for someone to fill a position.

We're looking for someone who wants to make a difference in the experience of every guest who walks through our doors.

Someone who takes pride in being dependable.

Someone who wants to learn.

Someone who understands that even the smallest interaction can leave a lasting impression.

If you're smart, driven, responsible, and believe that taking care of people is something worth being great at, we'd love to meet you.

Our application process is quick and mobile-friendly.

Apply today and tell us what makes you a great fit for Lucky 13.

First impressions matter. Be the reason someone's experience starts right.

ABOUT LUCKY 13 SALT LAKE CITY

Since opening our doors in 2009, Lucky 13 has built a reputation as Salt Lake City's most recognized and award-winning bar destination. From our signature Nut Butter Burger to our house-smoked bacon and creative specials, we take pride in delivering incredible food backed by equally incredible hospitality.

We believe great bars are built by great people. Hospitality, professionalism, teamwork, cleanliness, consistency, and guest experience are at the core of everything we do.

WHAT THIS POSITION REALLY IS

Hosting is not "just standing at a door."

Our hosts are:

• The first impression of the brand

• The control center for guest flow and communication

• Problem solvers during high-volume shifts

• Leaders in hospitality and professionalism

A great host can completely change the energy of a guest's experience before they ever sit down.

RESPONSIBILITIES

• Greet every guest warmly and professionally

• Manage wait lists and reservations with urgency and accuracy

• Communicate clearly and confidently with guests and staff

• Maintain calm composure during busy, high-pressure shifts

• Help control the pace and flow of the restaurant

• Answer guest questions and accommodate special requests when possible

• Work closely with servers, bartenders, managers, and kitchen staff

• Maintain cleanliness and organization of the host stand and entry area

• Help create a positive and energetic atmosphere for both guests and team members

WHAT WE ARE LOOKING FOR

We are looking for people who are:

• Dependable and punctual

• Self-motivated and proactive

• Intelligent and quick-thinking

• Kind, respectful, and hospitality-driven

• Professional under pressure

• Strong communicators

• Organized and detail-oriented

• Team-oriented with a positive attitude

• Comfortable in a very fast-paced environment

Open availability, especially nights, weekends, and holidays, is highly valued.

EXPERIENCE

No experience required - we will train the right person.

That said, this is not an easy job. We are a high-volume bar, and we are looking for people who take pride in working hard, learning quickly, and being part of a strong team culture.

PAY & SCHEDULE

• Starting pay: $13 - $14.00/hr DOA

• Full-time and part-time positions available

• Day and night shifts available

• Flexible scheduling depending on availability and performance

WHY PEOPLE STAY HERE

We work hard, move fast, and take hospitality seriously. In return, we provide:

• A fun, high-energy work environment

• Strong team culture

• Opportunities for growth

• Consistent volume and busy shifts

• A workplace where effort and professionalism matter

READY TO APPLY?

If you are dependable, driven, hospitality-minded, and ready to work in one of Salt Lake City's busiest and most recognized bars, we would love to meet you.

Apply today and tell us why you would be a strong addition to the Lucky 13 team.