Technology Support Specialist II (City)

The City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential.

We are currently seeking a Technology Support Specialist II to join our growing team. In this role, you will collaborate with team members to administer, maintain, and secure the City of Lincoln and Lancaster County’s Microsoft 365 environment and related enterprise services. Key responsibilities include Microsoft application administration, including Exchange Online, SharePoint, Teams, Intune, and Purview; identity and access management, including user account lifecycle administration and access controls; and the coordination and fulfillment of eDiscovery requests. You will also help improve operational efficiency through process automation, advanced troubleshooting, and continuous improvement of administrative processes, all while maintaining a security-first approach.

Successful candidate will be capable of the following:

• Work with team members to identify, define, provision, and manage identity and access management (IAM) solutions across Microsoft enterprise applications and services, including but not limited to:
  • Exchange Online
  • SharePoint
  • Microsoft Teams
  • Microsoft Intune
  • Microsoft Purview and eDiscovery
  • Microsoft Entra ID and Active Directory
  • Microsoft 365 and related services
• Assist in the coordination and execution of eDiscovery requests, including the administration and management of related Microsoft Purview tools and services.
• Perform advanced administration, configuration, and troubleshooting of Microsoft enterprise applications and services, including mailbox management, permissions, access controls, and service configurations.
• Manage identity and access processes, including user account lifecycle management, group membership administration, role assignments, application permissions, and access controls in accordance with organizational policies and security requirements.
• Collaborate with Information Services support teams and customers directly to diagnose and resolve issues involving identity, access, authentication, and Microsoft enterprise applications and services.
• Identify opportunities to improve operational efficiency through process automation, scripting, AI tools, and collaboration with other Information Services teams, including automation of recurring administrative tasks and user lifecycle processes.
• Perform system audits and reviews to ensure identity management, access provisioning, and Microsoft service configurations comply with internal security policies and procedures.
• Prepare periodic reports related to assigned duties and responsibilities for management.
• Complete duty-relevant continuing education to maintain and expand technical knowledge and skills.
• Perform all work with a security-first mindset.

Must be able to lift up to 50 pounds. 

Qualifications: 

Graduation from an accredited four-year college or university with major coursework in computer science or related field with a minimum of two (2) years of experience as a Technology Support Specialist I and successful completion of job-related examination; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
 
 Hours: Flexible 7:30 am-6pm, 40 hours week.