Account Manager, Pet Food

Account Manager, Pet Food

Shanghai, China

Join our Taste, Texture and Health team and help shape the future of pet nutrition in China. In this role, you will partner with customers, identify growth opportunities, and bring innovative pet food solutions to market. Working closely with commercial, technical, and innovation colleagues, you will build long-term customer relationships while driving sustainable business growth. This is an exciting opportunity to combine strategic account management, customer development, and market insight in a growing industry.

Your key responsibilities

• Develop and execute account plans that drive sustainable sales growth and strengthen long-term customer partnerships.
• Build trusted relationships with customers and key stakeholders, identifying needs and translating them into commercial opportunities.
• Manage sales activities, forecasts, quotations, and account performance to achieve agreed business objectives.
• Develop new customer accounts and maintain a strong pipeline of business opportunities within the pet food industry.
• Coordinate customer projects from opportunity identification through commercial launch, collaborating with cross-functional teams.
• Monitor market developments, competitor activities, and industry trends to support effective business decisions and customer strategies.

We offer

• A science-led and innovation-driven environment where your ideas can create meaningful customer impact.
• Opportunities to work with local and global customers across a dynamic and growing pet nutrition market.
• Exposure to diverse technologies, products, and solutions that support industry-leading innovation.
• Continuous learning and development opportunities to strengthen your commercial and leadership capabilities.
• A collaborative culture where teamwork, inclusion, and knowledge sharing are valued and encouraged.
• The opportunity to contribute to solutions that improve the well-being of pets and support a more sustainable future.

You Bring

• A bachelor's degree or equivalent experience in food science, animal nutrition, business, or a related field.
• At least 3 years of successful sales or account management experience within the pet food, animal nutrition, or related food industry.
• A customer-focused mindset and the ability to develop strong business relationships and influence decision-making.
• Effective English communication skills, enabling successful collaboration with global teams, stakeholders, and customers across international markets.
• Strong communication, negotiation, presentation, planning, and organizational skills.
• A collaborative and accountable approach, with the ability to work effectively across functions in a fast-changing business environment.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.