Box Office Lead, Full Time

WHAT YOU’LL DO

A Box Office Team Lead is responsible for all the same duties and responsibilities as a ticket seller, additionally will assist supervisors with running shifts and always being a key resource for them to ask questions and seek help. The expectation of a Team Lead is to step in and run shifts as directed by a box office supervisor or Rio Las Vegas management.  The Team Lead brings an upbeat and positive attitude and creates and maintains a positive work environment for ticket sellers and is expected to lead by example and step in as needed by supervisors and management to ensure that ticket sellers are following policy and procedure.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Will efficiently make guest reservations and issue tickets on site for all Rio Las Vegas shows, special events, casino marketing and 3rd parties as approved by Rio Las Vegas management
• Assist with guest issues, inventory management and event creation submissions as needed and directed by management
• Help instruct and training of box office new hires
• Assist with implementing new information and training to existing agents as needed or required by Box Office Manager/Sr. Supervisor/Supervisor
• Will be able to process refunds, resolve guest situations, and will be expected to keep current about company products and procedures
• Will work based on business demands and as scheduled by property management
• They will be responsible for being knowledgeable of all current events taking place within the property at which they work as well as the other properties to better assist guests
• Is expected to be proficient with the ticketing system and act as liaison on behalf of the guest to expedite guest requests with other team members and departments
• Will anticipate guest needs and expectations as they relate to our property shows

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities.

REQUIREMENTS

• High school diploma required.
• One year ticketing and box office experience.
• Extensive customer service.
• Must have computer experience with both ticketing software and Windows applications.
• Ticketmaster software experience.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Ability to maintain composure when working in busy and stressful situations.
• Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment.
• Ability to maintain the confidentiality of sensitive guest and company information.
• Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly.
• Ability to effectively communicate in one-on-one, small group, and large group settings.
• Ability to respond to inquiries or complaints from team members, and guests.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

PREFERRED

• Hotel and/or Casino industry experience preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
• Close spaces while working with others.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.