AC Hotel Dallas Frisco - Starbucks Shift Lead-Restaurant 4

As a Starbucks Shift Lead, you will fill a lead guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepares and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment. This position reports to the Starbucks Manager.

QUALIFICATIONS:

 

• Have a minimum of 1 year experience in a Supervisory or Management Food and Beverage position.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

 

RESPONSIBILITIES:

 

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests)
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station, makes coffee, etc.
• Inspects Starbucks facility daily to ensure high quality food and food presentation, cleanliness and side work duties completed. Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the location.
• Assist Department Head/General Manager to ensure training of all Barista personnel using the steps to effective training according to company standards.
• Assist Department Head/General Manager to schedule associates at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared, organized and delivers high standards of service.
• Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
• Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.

 

PROPERTY INFORMATION:
If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space.   Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members’ journeys to master two brands. Great property to bridge gap between Select Service and Full Service.  Our culture defined is “To create warm memories and energizing connections with our guests and fellow  teammates that make their lives more enjoyable”. We are thrilled to meet you and welcome you to our team.

Application deadline for Colorado positions: