Descripción del puesto / Funciones

• Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.

• Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.

• Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.

• Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.

• Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Estudios

Requisitos mínimos

• Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).

• Core Technical Stack:

  • Terraform

  • GitHub

  • OpenShift

  • Argo CI/CD

  • Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)

  • Foundational knowledge of AWS and Azure

  • ITIL Framework & Processes

• Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.

• Education: Bachelor’s degree in Computer Science or an equivalent relevant field.

Requisitos valorables

• Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.

• MuleSoft Omni Gateway (Flex Gateway) expertise.

• Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).

• Certificate lifecycle management.

• API Testing Tools: Postman, SOAPUI (User level).

• Linux environments.

• Knowledge of Silva.

Idiomas

English: C1 level (CEFR) minimum (required for working in an international environment).

Ubicación

Madrid

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Prioridad