Description
Summary
JOB SUMMARY:Reporting to the Operations Leader or designate and receiving work direction from the Physicians, the position performs admitting, secretarial and clerical duties for designated clinic. Schedules and books outpatient appointments by determining priority through reviewing and evaluating patient information such as the patient history, test results and pertinent reports in order to determine the appointment priority and admits patients by interviewing and obtaining personal patient information. Performs secretarial and clerical duties such as typing, data entry, filing, reception duties, and ordering supplies.
QUALIFICATIONS:EducationGrade 12, two years' recent, related experience or an equivalent combination of education, training and experience.Skills and AbilitiesAbility to keyboard at 40 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment. Schedules and books outpatient appointments by receiving appointment request or referral by determining priority through reviewing and evaluating patient information such as the patient history, test results and pertinent reports in order to determine the appointment priority, entering patient information into computerized Access Manager system and/or Enterprise Scheduling System, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required. Contacts appropriate area such as doctor's office, patient, nursing unit and other departments to confirm appointments. Telephones or transmits test results and medical information to patients, physicians and others according to established procedures. Orders product (factor) for patients as directed by faxing requisition to supplier. Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Access Manager and/or Enterprise Scheduling System according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required. Prepares clinics and outreach clinic schedules for physicians/fellows/students by reviewing on-call schedule, team availability and slotting to fill available slots in accordance with established procedures. Performs reception duties by receiving telephone calls, visitors, and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information and escorting patients to rooms. Types a variety of material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines. Photocopies, files and distributes materials as required. Sets up and maintains filing systems for materials such as correspondence, patient test results, charts and reports by performing duties such as creating and labeling files, filing material as appropriate and retrieving information for designated personnel such as patient charts as requested. Schedules patient appointments for short stay treatments and diagnostic tests in areas such as Radiology and the Laboratory and contacts patients to provide pre-appointment instructions as appropriate. Generates operational statistical reports by collecting, extracting, entering, and compiling data and preparing reports as per established procedures. Maintains office supplies to pre-determined levels by performing duties such as identifying depleting stock, completing supply requisitions according to established procedures and forwarding to Stores. Stocks office supplies as required. Performs other related duties as assigned.
Job Accuracy Posting Flag
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required