WIRE SERV SPEC

Department: 2201-Operations

Employment Type: Full Time

Location: Pinnacle Support Center

Compensation: Depends on Experience

Description

• Process, verify, and complete incoming and outgoing wire transfer transactions in accordance with established procedures, customer instructions, security requirements, and delegated authority.
• Review customer wire transfer agreements and related documentation for completeness and accuracy.
• Process and maintain wire transfer agreements, contracts, supporting documentation, and related records.
• Maintain accurate, complete, and organized records of wire transfer transactions and operational activities.
• Research and resolve routine operational issues and processing exceptions within established authority.
• Escalate unusual transactions, non-routine processing exceptions, and complex operational concerns through appropriate channels.
• Provide timely and professional service to internal and external customers regarding wire transfer inquiries, documentation requirements, research requests, and issue resolution.
• Assist customers and business partners with obtaining information and documentation necessary to support wire transfer processing and maintenance activities.
• Communicate clearly and professionally with customers, coworkers, management, and other business partners.
• Maintain regular and reliable attendance.
• Other duties as assigned by management.
• Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 

• Knowledge of Fiserv systems preferred.
• Working knowledge of wire transfer operations, transaction -processing practices, associated risks, and operational controls preferred.
• Knowledge of banking documentation requirements, transaction processing workflows, and operational controls.
• Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology preferred.
• Strong customer service, written communication, verbal communication, and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
• Ability to operate a computer with keyboard accuracy and speed.
• Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
• Ability to manage competing priorities and work accurately under pressure while handling frequent interruptions.
• Ability to perform detailed transaction processing, documentation review, verification, reconciliation, and data-entry functions accurately.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work in a fast-paced environment while managing multiple priorities.
   

• High School or equivalent 

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