Front Desk Operator II - Bilingual

Description

Who We Are

At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.

 The Opportunity 

 Join our Excellent Front desk team! 

Moaddel Law Firm is seeking an experienced Front Desk Operator II (Bilingual Spanish) to serve as the first point of contact for clients, guests, and callers, and continue the standard for professionalism at our front office. In this role, you will be part of  daily reception operations, coordination and client hospitality and support to the Case managers and legal team with mail and documentation requests. As a member of the Front Desk team you will resolve escalated visitor and caller issues, and keep front office procedures running smoothly. The ideal candidate has strong operational experience and polished communication skills, sound judgment, and a firm commitment to confidentiality and harmonizing the front office operations at all times. 

What You’ll Do

Client Relations

• Greet and assist clients and guests in English and Spanish.
• Resolve escalated client and visitor concerns.
• Escort guests to conference rooms and notify the team.

Legal Support

• Collect documents and signatures from clients to digitize.
• Scan, file and enter case data into Clio.
• Prepare and mail immigration packets from Case Managers meeting deadlines.
• Set up electronic meetings for client’s court hearings.
• Update payment forms in Zoho and log payments into our systems.

Office Operations

• Open and close the office in accordance with designated office hours and protocols.
• Maintain an efficient, tidy and professional reception area.
• Support the reception area clean and professional.
• Manage supplies, restocking and monthly inventory.
• Act as the point of contact for vendors.

Training

• Train new and current front desk staff on protocols, mail handling, Clio and case types.
• Give input on new hire evaluations.

Requirements

What You Bring

• Fluency in spoken and written English and Spanish (required).
• Familiarity with communication in a bilingual corporate environment.
• Flexibility to work weekend hours in a FT role (40 hours).
• 3+ years in a front desk or receptionist role.
• 1+ year in a law firm service role, preferably immigration.
• Experience with Clio, Zoho and Google Suite.
• Strong customer service and organization skills.
• A warm, professional and proactive attitude.
• Availability to work onsite, including weekends.
• Ability to lift up to 20 pounds.

 Join a team that values professionalism, client care, and operational excellence.