Bilingual Customer Service Specialist

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

The Role

As our Bilingual Customer Service Specialist, you’ll be the voice of Charger for our customers, drivers and partners. You’ll keep freight moving and customers informed, and you’ll step in quickly when something goes off plan. 

What You’ll Do

• Serve as the main point of contact for customers, by phone, email and written updates
• Manage daily freight activity, including booking, tracking and following up on shipments, to meet weekly service targets
• Give customers timely status updates and flag delays or service risks early, with a clear plan to fix them
• Work with brokers, carriers and internal teams to resolve delivery, quantity, quality and scheduling issues
• Review and correct shipping and customs paperwork, including bills of lading, proofs of delivery and carrier confirmations
• Source and compare rates, and support pricing discussions with customers and third-party carriers using lane, cost and on-time performance data
• Make sure carriers follow company policies and compliance requirements
• Keep accurate shipment notes and customer records so the whole team stays informed