Job Purpose

The Senior Manager US Patient Services Marketing will partner with Market Access and Patient Services/Hub teams to develop and implement the patient services strategy, ensuring patients have the resources and support needed to access and initiate treatment. This individual will design and implement the patient journey across all stages, creating targeted initiatives to support patients at each step. This role will also monitor patient services performance, proactively identify barriers and bottlenecks, and adjust plans and initiatives to address challenges and capture opportunities.  This individual will report to the Patient Marketing Lead.

Major Accountabilities

• Patient Services Strategy Development: Partner with Market Access and Patient Services/Hub to develop the patient services strategy, defining the support model, services, and resources needed to enable access and treatment initiation
• Patient Journey Design: Design the end-to-end patient journey — from prescription through therapy initiation and persistence — and identify the initiatives/support touchpoints needed at each stage
• Program Execution & Oversight: Oversee execution of patient support materials to ensure patients have the resources needed to access and initiate treatment
• Field Pull-Through: Partner with Sales, Marketing, and Field Reimbursement to ensure patient access programs are effectively translated into field-level execution
• Cross-Functional Alignment: Partner with Market Access/Trade & Contracting, Payer Marketing, Field Reimbursement, Sales, Legal, and Compliance to ensure the patient services model is aligned with payer and channel strategy
• Launch Readiness: Ensure hub, affordability, and patient support programs, materials, and vendor operations are built, tested, and ready to support patients at launch
• KPI & Governance Framework: Define KPIs, service-level expectations, and a performance governance framework (e.g., time to therapy, abandonment rate) ahead of launch
• Performance Monitoring: Monitor patient services performance against defined KPIs (time to therapy, abandonment, conversion from coverage to demand) and identify barriers and bottlenecks in real time
• Compliance Framework: Ensure all patient services strategies and programs are designed within legal, regulatory, and compliance guidelines from the outset 

Your profile

Job Requirements

Education:

• Bachelor’s degree required 
• Advanced degree (MSc, MBA, PhD, PharmD, or MD) preferred.

• 3+ years in U.S. marketing, preferably with patient marketing or patient support services experience
• Experience supporting a successful product launch in an (Immunology) specialty or rare disease area is preferred, but not required

• Strong understanding of the U.S. patient/consumer ecosystem 
• Innovative thinker and demonstration of reaching patients/consumer
• Familiarity with MLR review processes and compliant patient messaging
• Strong collaboration, project management, and communication skills
   

Why us?

An exciting job opportunity awaits you!
MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:
Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.
Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.
Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.
Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.