- Location
- WaR Office Hegenheimer, Germany
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
For our office in Weil am Rhein we are looking for you as Customer Service E-Commerce Coordinator (m/f/x).
Your Responsibilities
Giving information and resolving our end customer complaints via phone, email, or social media
Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries
Advice on product questions
Maintaining customer data
Contact with carriers
Your Profile
Completed commercial education
Experience in customer service advantageous
Good MS Office knowledge
High customer empathy, enthusiasm, and good communication skills
Excellent skills in English and German (written and spoken), any other language is advantageous
Affinity for the online and fashion market
Your Benefits
Be part of the progress - find your place in our unique WIP culture
As part of the WIP crew you have the opportunity to connect at our events or just have fun
Your closet benefits from our staff discounts
Your future, our upgrade - we subsidize your company pension scheme by 100%
Your well-being is important to us - we contribute to this with free beverages and sports programs
