Field Service Technician - Wide Format Printers

Description

Ford Office Technologies is growing, and we are seeking a skilled and motivated Field Service Technician to install, maintain, and repair wide format printing equipment at customer locations. This role requires strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. 

• Install, configure, and calibrate wide format printers, cutters, and finishing equipment.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Perform preventative maintenance and equipment inspections.
• Provide on-site and remote technical support to customers.
• Train customers on proper equipment operation and maintenance.
• Document service calls, parts usage, and resolutions accurately.
• Maintain service vehicle inventory and tools.
• Travel to customer sites within assigned territory. 
• Ensure timely response to service calls within assigned territory.

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location. 

Requirements

• 2+ years of experience servicing wide format printing equipment preferred. 
• Knowledge of large format finishing equipment (laminators, cutters). 
• Strong understanding of electronics, mechanical systems, and computer networking.
• Ability to read schematics and technical manuals.
• Proficiency with Windows-based systems and RIP software.
• Valid driver’s license with clean driving record.
• Proof of insurability.
• Ability to lift up to 50 lbs. and work in various on-site environments. 
• Excellent communication and customer service skills.
•  Manufacturer certifications (preferred but not required). 

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation