Global Client Lead

The Global Client Lead is responsible for a key global client relationship, overseeing its delivery in all relevant markets to drive growth, retention, and profitability, ensuring overall client satisfaction. 

This role involves developing and owning the Client Growth Plan, overseeing commercial performance, and ensuring operational excellence to position WPP Media as a trusted partner. The Lead manages client escalations, ensures compliance, and is responsible for overall client satisfaction. 

You will be part of the Client Leadership organization in the Global Solutions team, contributing to our Vision 2030 by bringing together the best platforms, people, and partners to create innovative solutions that deliver unparalleled growth for brands. You will focus on contributing to our annual global targets for Net Sales Growth and margin and are accountable for achieving the KPIs required to meet these targets. 

You have a deep understanding of clients and their business, with intuitive leadership skills that establish you as a trusted advisor. As a positive and proactive leader, you will guide high-performing, multi-disciplinary client teams across markets, championing a client-centric approach, fostering collective leadership, instilling accountability, and nurturing talent. 

Global Mindset 

Responsible for indirectly managing diverse market teams across the globe, you must be able to navigate different cultures with understanding, respect, and an openness to the nuances of local teams. Experience in global media or marketing is essential, as you will need to understand how media experiences vary by country and be able to apply and scale learnings and results. 

RESPONSIBILITIES 

Client Leadership 

• Client Growth & Development: Lead the creation and execution of a comprehensive Client Growth Plan, defining the roadmap for expanding WPP Media’s scope and revenue for the account. Identify and pursue breakthrough opportunities aligned with client business priorities. 

• Client Leadership & Representation: Serve as the primary representative for the client within our company and the broader industry. Navigate evolving business models, industry changes, and group conflicts with skill and diplomacy. 

• Client Management & Compliance: Oversee the end-to-end process of delivery, planning, client activation, and measurement across all markets. Design and manage a consistent client experience from onboarding to execution, ensuring exceptional value and measurable impact. Effectively manage client escalations, conflicts, and contract compliance. Proactively address challenges and evolving client needs while championing continuous improvement. 

• Client Satisfaction: You are responsible for the client's Vantage Client Satisfaction Scores. You will foster a proactive culture across the client team to prioritize feedback and drive a successful improvement plan based on client satisfaction metrics. 

• Stakeholder Management: Intuitively map, navigate, and inspire key client stakeholders, from marketing to procurement. As a solutions-oriented leader, you will successfully upsell services and products, acting as a role model for the client team to increase satisfaction scores. You will build trust with stakeholders and serve as a key advocate for WPP and its capabilities. 

• Client Team & Local Market Management: You are responsible for prioritizing and matching client needs with resource availability and talent development across indirectly managed global teams. With a can-do mentality, you will make swift decisions, implement effective solutions, and communicate clearly with clients and internal teams. 

Commercial Excellence 

• Commercial Oversight & Financial Performance: You are accountable for the commercial performance of the client account, including forecasting, scoping, staffing, and profitability. You will manage the contract, pricing model, and investment strategy in collaboration with the MD of Global Clients and global commercial and investment leads. 

• Product Utilization: Ensure all WPP Media products are being utilized and that the correct opt-ins and addendums are signed. 

• Scope of Work: Manage and safeguard service delivery according to client contracts. You are responsible for the timely alignment and management of the annual scope of work. Drive operational efficiency through effective forecasting, timesheet management, resource planning, and optimization. 

• Client Operations: Ensure efficient internal processes and continuous workflow optimization. Balance and manage both our own and the client’s financial operations (e.g., credit management and payment terms). 

Leadership & Behavior 

As an ambassador for WPP Media’s six core behaviors, you excel at leading through others. Your strongest leadership skills include: 

• Client Focus: Build trust and partnerships with clients and stakeholders by considering the impact beyond their immediate needs. Foster an environment where client needs are balanced with the team’s capacity and well-being. 

• Leads Collectively: Build strong relationships across different teams and facilitate dialogue to create shared outcomes. Champion a collaborative and inclusive team environment where diverse perspectives are welcomed and celebrated. 

• Accountability: Set clear expectations for roles, responsibilities, and deliverables. Support your team in managing their workload and trust them with project ownership and autonomous decision-making. 

Job Level 

• A leader with over 7 years of experience managing global clients and local market teams. 

• A strong commercial mindset and a growth mentality are crucial. 

• Proven ability to consider long-term client needs and their impact on WPP's business. 

• Represents the organization at industry events. 

• Fluent in English with strong communication and presentation skills.