Counter Parts Sales Representative - Driver

Position Summary

To service customer by phone or in person through sales of heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold.

Essential Tasks

Help determine and obtain heavy-duty parts for customers as requested by phone or in person.  Suggest sale of related parts for full service. Locate and obtain ordered part for customer from central warehouse or branch. Determine sales price for customers for each sale in accordance with company procedure. Handle warranty or defective parts for customers in accordance with company procedure. Write up approved charge sale in accordance with company procedure Special order parts on an emergency basis when necessary and appropriate. Process approved credits for customer when merchandise is returned. Maintain confidentiality of pricing lists and structures as required by company procedure. Answer customers’ questions about products, prices, availability, and product features. Provide customers with product catalogs. Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions. Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales. Ensure that product catalogs are current. Discard old ones and replace with new ones.

• Stock and maintain inventory items in designated warehouse storage areas.
• Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries.
• Move controls, levers and devices to drive industrial forklifts to transport materials between loading, unloading, processing and storage areas.
• Complete forklift operator training annually, provided by The Company.
• Check all load–related documentation to ensure that it is complete and accurate.
• Check vehicles before driving to ensure that mechanical, safety, and emergency equipment is in good working order.
• Maintain cleanliness of warehouse by sweeping, dusting, mopping, and emptying trash as necessary.
• Report vehicle defects, accidents, traffic violations, or damage to the vehicles immediately.
• Maneuver trucks into loading or unloading positions, following signals from loading crew as needed; check that vehicle position is correct and any special loading equipment is properly positioned.
• Maintain logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Skills

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating:  Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Reading Comprehension:  Understanding written sentences and paragraphs in work related documents.
• Persuasion:  Persuading others to change their minds or behavior.
• Service orientation:  Actively looking for ways to help people.

Attributes

• Oral Expression :  The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension:  The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension:  The ability to understand information and ideas presented in writing.
• Written Expression:  The ability to communicate information and ideas in writing so others will understand.

Physical Demands

Handling of normal stock will include lifting or carrying parts in excess of 60 lbs. up to 15% of the time. Majority of lifting and carrying will involve parts between 5 and 60 lbs.

Environmental / Atmospheric Conditions

Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

Equipment

OSHA approved steel toed safety shoes required from the first day of this job.

Qualifications

Education

• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows (excel, word and outlook)

Professional Experience

• Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.

Certifications/Licenses

• Valid drivers’ license with clean driving record.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.