Site Operations Manager

Elementor is the leading website creation platform for professionals using WordPress. Our users are web creators - designers, business owners/entrepreneurs, developers, and marketers, who create multiple websites on a yearly basis. Since launching in Israel in 2016, our reach now extends to more than 180 countries, with users building over 8M websites using Elementor. Elementor based websites now comprise 6% of all websites in the world wide web (yes, 6%!!!). About the role:Elementor is setting up our Customer Experience office in the US, and the search is on for our Site Operations Manager. As Site Operations Manager, you'll be the "boots on the ground" for our management team. You'll be working alongside the T2 director to build the best CX team in North America! The position reports to the Company's Director of Global Operations, located in Israel. Responsibilities:Day to day management of our office, as well as WFH policyAll aspects of day to day operationsDevelopment of the office, the team, and company cultureLocal procurementBudget ownershipWriting and implementation of company policiesOverseeing IT and securitySupporting recruiting, legal, and financial activitiesMonthly presentations to top managementPhysical presence in the office is a must (pending COVID-19 guidelines)Requirements:Strong desire to build something new from the ground upExcellent leadership skills with proven team-building experience - a mustA self-starter who is curious and keen to learn, with a can-do attitudeProven operations experience in a hi-tech environment (experience in launching company's operations in the US will be a significant advantage )Proven budget ownership experienceExcellent administrative skills, including procurement, finance, legal, and HR (familiarity with US regulations - Big advantage)Highly accountable and dedicatedWilling to work across trans-Atlantic time differencesExperience in customer support, managing CX/ Tier 2 agents is an assetExperienced in working with top management