Customer Service Representative (Inside Sales)

Description

About us:

At Pacific Equipment   Solutions, we’re committed to helping our clients run their businesses and   warehouses with speed, efficiency, and accuracy. Our clients value top   performance forklifts and trucks, and they want to ensure their vehicles are   being used to increase productivity all around. With branches in Salinas,   Hayward, Sacramento, Fresno, Modesto and Las Vegas, we represent some of the   biggest names in the forklift industry including Hyundai, Noblelift,   Comblift, and more.

Every member of PMHSI abides   by our 5 key core values: satisfaction, urgency, inclusion, transparency and   innovation. 

About the role:

A customer service   representative (CSR) assists customers with inquiries, products, and services   via phone, email, or chat, while also resolving complaints and processing   orders. Key responsibilities are maintaining up-to-date product   knowledge, documenting customer interactions, and ensuring customer   satisfaction. Strong communication, problem-solving, and patience are   essential skills, along with proficiency in CRM software. 

Responsibilities:

· Customer support: Respond to customer inquiries and   provide information about products and services. Establish trust and   build relationships with all assigned accounts.

· Sales: Prospect for new opportunities within respective   marketplace while executing PMHSI sales strategies and tactics. Sell a   minimum of 150 OM’s in a twelve month period, while providing equipment sales   leads to account managers.

· Problem resolution: Address and   resolve customer issues and complaints in a prompt and professional manner. 

· Order processing: Handle customer orders, returns, and   exchanges efficiently. 

· Documentation: Maintain accurate records of   customer interactions and service requests, including updating CRM software   with information relevant to market, notes, opportunities, and forecasting. 

· Collaboration: Work with other team members and   departments to ensure consistent and positive customer experience.

Requirements

Candidate requirements:

· Communication: Excellent verbal and written   communication skills are crucial. 

· Problem-solving: Strong abilities to find solutions   and make decisions to meet customer needs. 

· Interpersonal skills: Ability to remain   calm under pressure and show empathy towards customers. 

· Technical skills: Proficiency with CRM software,   Microsoft Office, and basic computer literacy is often required. 

· Product knowledge: A thorough   understanding of the company's products or services. 

Education

requirements:

· A   high school diploma or equivalent is required. A bachelor’s degree in a   related field is preferred.

Experience

requirements:

· A   minimum of 2 years in a Business-to-Business sales environment.