Customer Expert Perbankan Yogyakarta

Overview

Customer service representatives who work for banks answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

Responsibilities

• Answering an Incoming Calls and Respond to Email
• Handle Customer Inquiries by Calls
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Call Information According to Standard Operating Procedures
• Complete All Call Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service

 

Benefit:

• Basic Salary above the City Minimum Wage of Yogyakarta / Semarang 
• Allowance for tenure after 3 months
• Competitive incentives
• Shifting Allowance
• Holiday Pay
• Health and Worker insurances

Qualifications

• Minimum D3 any Major
• Minimum GPA 2,75
• Male is preferred
• Maximum 30 year old
• Experienced in Call Center (Inbound, Outbound and Handle Media Social) is preferred
• Fresh Graduate are Welcome
• Able to speak in English (Prefer Active)
• Communicative
• Willing to work in Shifting Schedule including weekend and Public Holiday