Senior Technical Services Manager

Salary: €75,000 per annum
Location: Dublin (with remote support across UK & Ireland)
Job Type: Full-time

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About the Role

We are seeking an experienced and driven Senior Technical Services Manager to lead the delivery of Hard FM services across a multi-site portfolio.

This is a senior leadership role responsible for ensuring safe, compliant and high-quality technical service delivery, while driving continuous improvement and developing a high-performing team.

You will also provide specialist technical consultancy support to London and other UK sites and, where required, support the wider business.

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Your main responsibilities will include

Leadership & Client Relationship Management

• Lead, manage, mentor and develop the Technical Team to drive performance and deliver excellent customer service.
• Manage client escalations, build strong stakeholder relationships and coordinate effectively with technical teams, vendors and contractors.
• Continuously improve customer satisfaction across the portfolio.

Service Delivery & Performance

• Ensure Technical Services are delivered to the highest standards across all areas of the business.
• Ensure all SLAs are consistently met or exceeded.
• Manage the delivery of Planned Preventative Maintenance (PPM) and reactive works, ensuring completion on time and within budget.
• Implement and manage system and process improvements to enhance service delivery.
• Lead innovation and cost-saving initiatives.

Financial & Commercial Management

• Conduct regular costing reviews to ensure services are accurately priced and P&L targets are achieved.
• Support the costing and mobilisation of new Hard Services opportunities.
• Work closely with Account Support and Finance teams to control and improve financial performance.
• Manage variation orders and contract change requests relating to scope changes and additional works.

Compliance, Risk & Safety

• Ensure full statutory compliance across all areas of responsibility.
• Maintain Health & Safety compliance across all technical services.
• Manage Permit to Work systems, Risk Assessments and Method Statements.
• Oversee subcontractor performance and compliance.
• Maintain and manage the Risk Register to reduce operational risk.

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What we’re looking for

Experience & Qualifications

• Minimum 7+ years’ experience in a Facilities Management Hard Services environment
• Experience working in a fast-paced, high-pressure environment
• Relevant technical or professional engineering qualification
• NEBOSH qualification (or equivalent)
• Strong IT skills including MS Office, Outlook and CAFM systems (Maximo preferred)

Skills & Competencies

• Strong problem-solving skills with the ability to resolve complex technical issues
• Excellent communication and stakeholder management skills
• Strong technical knowledge of engineering systems, equipment and Hard Services delivery
• Self-starter with proven leadership experience in Hard Services
• Commercial awareness and financial understanding
• Willingness to travel as required by the role

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About BardWood Support Services

BardWood Support Services are recruitment specialists supporting the Facilities Management industry across the UK since 2015. We recognise that people are our most valued resource, and we aim to match candidates with the right opportunities to help them grow and progress in their careers.