- Location
- Monterrey, Monterrey, Mexico
- Department
- Customer Service
- Source
- Paylocity
Description
Description
Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.
Position: Customer Service, Billing, and Soft Collections Representative
Job Description:
Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat.
- Resolve billing inquiries and discrepancies efficiently.
- Conduct soft collections calls to assist customers with payment arrangements.
- Handle high call volumes while maintaining quality and accuracy.
- Collaborate with team members to meet performance metrics and goals.
- Document customer interactions and maintain accurate records.
What We Offer:
- Paid training to ensure your success.
- Competitive hourly pay with a monthly performance bonus.
- Paid sick time and law-mandated benefits.
- Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).
Requirements
Job Requirements
Essential Skills and Qualifications:
- Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
- Strong negotiation and communication skills to handle sensitive situations professionally.
- Ability to multitask and stay organized in a high-volume environment.
- Problem-solving mindset with a focus on delivering customer satisfaction.
- Dependable and team-oriented with a positive attitude.
Preferred Qualifications:
- Familiarity with CRM systems or call center software.
- Experience in handling billing disputes or collections.
