- Location
- Toronto, ON
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Senior
- Experience
- 6+ years
- Source
- Lever
Description
At Shakudo, we’re building the world’s first operating system for data and AI. We use the term “operating system” in the truest sense: just like iOS, Windows, or Linux, Shakudo’s end-to-end OS provides ever-evolving, fully automated, best-in-class open-source components tailored to each business’s unique needs.
We are seeking a seasoned Senior Engagement Manager to join our team and play a critical role in driving customer success while shaping the future of AI adoption in the enterprise. This is a highly cross-functional, customer-facing role for someone who excels at program delivery, executive communication, and turning ambiguity into structured execution. The ideal candidate has a strong background in enterprise delivery, customer management, or technical consulting, and knows how to partner with customers to prioritize work in a way that delivers clear business value.
In this role, you will own customer engagements from kickoff through delivery and expansion, working closely with Shakudo’s technical teams while serving as a trusted advisor to senior customer stakeholders. You will keep projects organized, ensure the right work is prioritized at the right time, proactively communicate progress and risks, and maintain strong alignment across customer and internal teams. At Shakudo, our culture is proactive, collaborative, and supportive—we succeed together by building strong partnerships and solving complex challenges.
