- Salary
- $44 – $47
- Location
- Alice Springs Women's Open House, Australia
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Support Worker – Women’s Program
Alice Springs, NT
Casual
SCHADS Level 3
Why this role matters
The Salvation Army is one of Australia’s largest providers of homelessness and justice‑related support services. Open House provides safe, stable accommodation for residents who are rebuilding their lives after periods of instability, including time in custody. Many residents are seeking a calm, respectful and empowering environment where they can regain confidence, strengthen independence and reconnect with community.
This program supports individuals who may have experienced trauma, justice involvement, safety concerns and barriers to social participation. Support Workers play a vital role in creating a safe, welcoming and trauma‑informed space that promotes dignity, healing and self‑determination. The role is well suited to applicants who are passionate about supporting women and people transitioning from the justice system.
About the role
As a casual Support Worker, you will contribute to after‑hours operations at Open House, ensuring the environment is safe, well‑maintained and supportive. You will assist residents with daily living tasks, maintain accurate records, respond to incidents, and work collaboratively with case managers and the wider team to support residents in achieving their case plan goals.
This is a casual position based in Alice Springs, NT. The roster operates 24/7, with after‑hours, evening and overnight active shifts where staff are required to remain awake.
How you will make an impact
Create a safe, respectful and welcoming environment for all residents
Assist residents to manage and maintain individual and shared living spaces
Support daily cleaning and maintenance tasks to ensure high presentation standards
Maintain accurate, up‑to‑date client records and data in TSA’s electronic systems
Provide clear, accurate information in handover documents between shifts
Identify risks to clients, staff or TSA and escalate promptly to the relevant supervisor
Support residents to work towards case plan goals, including attending appointments relating to health, housing, finances, education, justice and social inclusion
Take preventative action in potential high‑risk situations in line with policy and procedure
Contribute to a positive, collaborative team environment
Participate in a 24/7 roster, including afternoon, evening and overnight active shifts
What you will bring
Experience within community services and/or a relevant tertiary qualification
Experience supporting people transitioning from the justice system or reintegrating after custody
Experience working with First Nations people, including understanding of local Aboriginal communities and culture
Previous experience in a similar support role
Desirable: experience in mental health, AOD or trauma‑informed practice
Strong communication skills and the ability to build positive, respectful relationships
Ability to remain calm, resilient and focused in challenging situations
Confidence using everyday digital tools, including email, databases and Microsoft applications
Self‑motivation and a high level of initiative
Current Drivers Licence
First Aid Certificate
Valid NT Working with Children’s Check
What we offer
$44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
SCHADS Level 3 – Above Award conditions (up to 10%)
Remote Area Housing Benefit (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
Access to EAP and health and wellness initiatives
Ongoing training and development to support your growth
A rewarding, purpose‑driven crole that makes a positive and lasting social impact
How to apply
If you are passionate about supporting people who are rebuilding their lives and contributing to a safe, community‑focused environment, we would love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
