INTERNAL APPLICANTS ONLY: Applicants must currently work for LUSH Cosmetics

Customer Care Specialist:
We are looking to expand our AUSAO Customer Care team ahead of the 2026/27 Festive Season!

These roles will begin early-mid October, and will conclude min-January.

The Customer Care team work hard every day to advise, support and provide an excellent
experience for our customers. Whether it’s a question about product ingredients, a delivery
query, or a disappointing experience, this team is ready and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day.

We are currently looking for 3 new superstars to join us. Each position's hours can be viewed below. Please note that all times are in AEDST/Sydney, NSW time zone.

Role 1: Part Time, 30 hours per week
Monday: 7.30am - 3.30pm AEDST
Wednesday: 7.30am - 3.30pm AEDST
Thursday: 7.30am - 3.30pm AEDST
Friday: 7.30am - 3.30pm AEDST

Role 2: Part Time, 30 hours per week
Monday: 11.30am - 7.30pm AEDST
Thursday: 11.30am - 7.30pm AEDST
Friday: 11.30am - 7.30pm AEDST
Saturday: 9.00am - 5.00pm AEDST

Role 3: Part Time, 22.5 hours per week
Monday: 9.00am - 12.00pm AEDST
Tuesday: 7.30am - 3.30pm AEDST
Wednesday: 9.00am - 5.00pm AEDST
Friday: 3.00pm - 7.30pm

Diversity matters 

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

● Manage enquiries from customers in a variety of channels, including email, phone, messaging, reviews and more.
media.
● Assist with investigation and resolution of all customer concerns, ensuring that each customer is
satisfied with the outcome.
● Receiving and handling complaints from Customers regarding Product issues or experiences.
● Maintain an accurate record and log of all correspondence, discussions and resolutions.
● Ensure positive customer experience throughout the business by identifying trends, resolving issues and
exceeding customer expectations.
● Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to
ensure every customer walks away happy with their issues resolved.
● Maintain a deep understanding of our ingredients, products and their effect.
● Support in the creation of reports on Customer trends for various departments and teams
● Other responsibilities as needed from time to time - we work as a team!

● Must currently work for Lush Cosmetics
● Previous experience in a similar role is advantageous, but not required. If you're unsure, apply anyway! :)
● A sincere passion for customer service, and demonstrated results in delivering exceptional service to
customers.
● Excellent written communications skills, using appropriate tone and register, grammar and syntax.
● Strong organisational and problem solving skills, managing workflow effectively.
● Proactive and self-motivated, you must lead by example and have a positive influence on others
around you.
● Calm under pressure.
● Works effectively and methodically at a fast pace.
● A fast learner who can problem solve autonomously
● Trustworthy & Reliable
● Proficient computer skills & reliable internet connection