Membership Services Director (Full-Time), Speer Branch YMCA

Job Title: Membership Services Director (Full-Time), Speer Branch YMCA

Job Summary: The Membership Services Director is responsible for overseeing all aspects of membership engagement, retention, and administration at the YMCA. This role focuses on delivering a superior member experience, driving enrollment, fostering community connections, and ensuring efficient operations to meet strategic goals. The position supervises membership staff, implements retention strategies, and promotes the YMCA's mission and programs in the community.

Key Responsibilities:

Membership Engagement and Retention

• Develop and implement strategies to connect members with YMCA programs and services, fostering community and reducing attrition.
• Organize and execute membership events and represent the YMCA at community outreach initiatives.
• Analyze membership data to identify growth and retention opportunities, implementing innovative solutions to enhance member satisfaction.
• Respond to member concerns, ensuring a welcoming and supportive environment.

Team Leadership and Supervision

• Recruit, hire, train, and develop membership staff and volunteers to deliver exceptional service.
• Create and manage Membership staff schedules, ensuring adequate coverage and adherence to YMCA standards.
• Maintain a leadership presence at the welcome center to model best practices and coach team members.
• Foster a culture of continuous improvement and innovation, empowering staff to achieve membership and engagement goals.

Operations and Administration

• Ensure efficient membership administration, including compliance with YMCA policies, procedures, and financial guidelines.
• Develop and manage the membership budget, monitoring performance against revenue and expense targets.
• Oversee membership service procedures, updating as needed and ensuring smooth operations.
• Collaborate with branch leadership to manage facility safety and operations, including MOD responsibilities as needed.

Program and Marketing Support

• Partner with the marketing team to execute enrollment campaigns, community outreach, and social media initiatives.
• Promote YMCA programs and services in interactions with members, guests, and the community.
• Support fundraising activities, volunteer recruitment, and special events in alignment with YMCA objectives.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• Minimum 3 years of supervisory experience, including recruiting, training, and evaluating staff.
• Proven track record in customer service and membership retention strategies.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in standard business software; experience with Salesforce preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certifications in CPR, First Aid, and AED (or willingness to obtain within 30 days of hire).

Pay & Perks: Full-time, Salaried at $48.000-$50.000/annual commensurate with experience. Excellent benefits including health insurance, 403(b) savings plan, retirement plan upon eligibility, free YMCA facility usage for employee and family; generous paid time off package and free before/after school child care. 

Location: Speer Branch YMCA, 495 62nd Ave NE, St. Petersburg, FL 33702

*Level 2 background clearance through DCF (Florida) required. Check out this link for more information: https://info.flclearinghouse.com