COMPLAINT HANDLING BUSINESS UNIT SENIOR MANAGER

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

About Electrophysiology

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias. 

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for COMPLAINT HANDLING BUSINESS UNIT SENIOR MANAGER for Salvarcar Site, Ciudad Juarez

Purpose:

Under minimum direction, the Senior Complaints Handling Unit Manager will be accountable for supervising the
Failure Analysis Lab and/or the Complaints Management Team in the Juarez Facility. This individual will also be
responsible for maintaining the quality processes associated with product complaint handling, procedures, and
controls to ensure that all complaints are processed/investigated in accordance with established company
procedures and worldwide regulations and standards.

You will be responsible for:
In accordance with all applicable federal, state and local laws/regulations and Corporate
Johnson & Johnson, procedures and guidelines, this position:
• Responsible for the accuracy and completeness of the data entry into the global complaint handling
system to contribute in achieving departmental and MD&D metrics.
• Responsible for proactively identifying gaps in the complaint handling global system where human error
may lead to late regulatory reports and complaint timeliness delays by actively monitoring activities.
• Responsible for gathering and communicating system issues to the system administrator and for
communicating resolutions back to the users globally.
• Demonstrated experience working globally, strong team leadership skills for multi-regional project team.
• Demonstrated strong oral and written communication skills.
• Responsible for generating and distributing the weekly, monthly, and quarterly metrics reports.
• Responsible for generating and developing reports for management oversight.
o Responsible for communicating business related issues or opportunities to next management
level
o Responsible for following all Company guidelines related to Health, Safety and Environmental
practices as applicable.
o For those who supervise or manage a staff, responsible for ensuring that subordinates follow all
Company guidelines related to Health, Safety and Environmental practices and that all
resources needed to do so are available and in good condition, if applicable
o Responsible for ensuring personal and Company compliance with all Federal, State, local and
Company regulations, policies, and procedures
o Performs other duties assigned as needed