Infra/Cloud Operator

Position Responsibilities

To carry out standard Operations activities within the Shift Operations teams in accordance with defined operating processes and procedures. 

The monitoring and out of hours’ management of incidents for these services is an important part of the service and is the responsibility of the Operations Team.

MAIN ACTIVITIES:

• Critical Event monitoring
• Ensuring service availability in accordance with SLAs
• Incident Management (Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources)
• Change Management (Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends)
• Batch Processing – Monitoring and Execution of Critical Batch Processing to SLAs
• Carrying out daily checklist tasks including client reporting
• Reporting (Daily and Operational Reports)

OTHER FEATURES OF THE JOB (e.g. shift hours)

• Shift Working with 24x7 without holiday exceptions (working 40 hours per week)
• 3 shifts on working days, 2 shifts on non-working days.
• A shift allowance is paid for working shifts according to the company’s policy.

REQUIREMENT KNOWLEDGE AND SKILLS:

Essential:

• English, must good at reading, writing, better if can speak fluently.
• Ability to effectively follow defined and documented processes and procedures
• Ability to work under pressure and to make informed decisions based on facts
• Effective at multi-tasking / time management

EDUCATION, QUALIFICATIONS NECESSARY:

• Essential - Bachelor or above               
• Desirable - IT Degree or Equivalent

EXPERIENCE:

• Open to graduates and/or minimum of 1-2 years Shift Operations experience
• IT literacy skills would be desirable, e.g. MS Servers, Linux servers, CCNA, Cloud services.

PERSONALITY:

• Team Player
• Flexible and reliable
• Professional manner and mature approach to work
• Enthusiastic and proactive
• Uses initiative
• Able to work effectively under pressure

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.