SATIC: Course Manager

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Summary:

PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams. A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance.

The Learning Implementation & Reporting (LI&R) team (within People Solutions) aims to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives and Training Coordinators, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.

The Course Manager sits within our LI&R Programmes team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase, through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained, and work with key stakeholders and L&D colleagues to achieve this.

Qualifications /Certifications required:

• Degree or Diploma or Certificate in Human Resource Management / Project Management

• Degree or Diploma or Certificate in Education, Training and Development Practices

• Degree or Diploma or Certificate in Business Administration Other relevant qualifications NQF 7 and above Project Management certificates advantageous

Experience required:

· 7 – 9 years of experience in a similar role

· Excellent project management, and risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills

· Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm

· Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust

· Goal orientated – maintaining focus on agreed objectives and deliverables

· Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions

· Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.

· Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key

· Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.

· Highly energised and motivated to effect change and influence the firm’s approach to people development

· Innovative and creative in approaching new challenges

· Positive, can do attitude, particularly when dealing with ambiguity.

· Strong interest in learning design and delivery, and application of 70:20:10 · Effectively use online collaboration tools.

Responsibilities of role:

· Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes

· Accountable for project initiation, budget control, project management, risk management and reporting

· Work closely with other L&D teams to ensure all planned activity is implemented and achieved

· Implement tutor briefings ahead of the L&D programmes · Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements

· Be the escalation point for programme queries and risks, and work with the team lead as needed

· Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively

· Coach and supervise more junior members of the LI&R programmes team

Desirable skill sets include:

· Project management & Risk management

· Budget management

· Commercial awareness

· Communication

· Teamwork

· Relationship management

· Coaching

· Agility/adaptability

· Continuous Improvement Focused

· Critical thinking

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

August 29, 2026