Client Solutions Associate

Premier Cru is a unique company leading the industry in manufacturing, and we are growing! We are looking for an organized, motivated, and energetic individual to join our team as a Client Service Associate.

This position is ideal for someone who enjoys staying busy, helping customers, solving problems, and keeping things organized. The Client Service Associate will play an important role in our daily operations by supporting customers, processing orders, setting up accounts, managing billing, assisting with inventory control, and helping the team wherever needed.

In this role, you will be responsible for answering incoming calls, communicating order statuses to customers, entering and processing daily orders, and providing professional customer service support. You will assist with order fulfillment when necessary, process end-of-day billing, and help maintain accurate inventory and customer records. You will also become familiar with our product line and how our products are used so that you can confidently match customer needs and requests with the right products.

We are looking for someone who is driven and motivated and who takes pride in staying organized. You should be comfortable managing multiple tasks at once and be able to switch gears when priorities change without losing track of what needs to get done. Being comfortable with computers and learning different programs is important, as completing tasks efficiently and accurately is a key part of this position.

The right person will be someone who enjoys figuring things out and can work independently with a simple set of instructions, while also being confident enough to ask for help when they don't know the answer. Strong customer service skills and professional communication are a must. We want someone who genuinely enjoys helping people and understands that every interaction with a customer is an opportunity to represent Premier Cru.

BE PART OF SOMETHING GREATER

At Premier Cru, we believe great customer service begins with people who genuinely care. Every conversation, question, order, and interaction is an opportunity to build trust and create a positive experience for our customers.

As a Client Service Associate, you will play an important role in that experience. You will be a trusted point of contact for our customers-listening to their needs, helping them find solutions, learning our products and processes, and making sure they feel supported from the first interaction through the completion of their order.

We believe in Legacy-doing things with pride, integrity, and attention to detail because every customer interaction contributes to the reputation we build over time.

We believe in Innovation-staying curious, learning continuously, asking questions, and looking for better ways to serve our customers and improve the way we work.

And we believe in Service-to our customers, to our coworkers, to our company, and to the industry we are proud to be part of.

Teamwork is at the heart of how we operate. Everyone contributes. We support one another, communicate openly, step in when things get busy, and take ownership of making sure the job gets done. We believe that when our team succeeds together, our customers succeed with us.

We are looking for someone who is energetic, organized, dependable, curious, and genuinely enjoys helping people. Someone who communicates well, follows through on commitments, takes pride in getting the details right, and is eager to develop a deep understanding of our products and customers.

You don't need to know everything when you start. What matters most is that you are willing to learn, willing to ask questions, and willing to take ownership. We will provide the knowledge and tools; we are looking for someone who brings the attitude and desire to become exceptional at what they do.

As a Client Service Associate, your contribution matters. The way you answer a question, solve a problem, follow up on an order, or simply make a customer feel heard can make a lasting difference.

If you are looking for more than just a job-if you want to learn, grow, build relationships, and be part of a team that takes pride in serving its customers-we would love to hear from you.

Join the Premier Cru team. Build relationships. Create trust. Make a difference.