- Location
- Hong Kong
- Type
- Full-time
- Department
- Engineering
- Closing date
- Today
- Source
- CareersPage
Description
We are looking for a technical ITSM / ServiceNow professional to support and maintain an enterprise ITSM environment.
This is a hands-on technical role, ideal for someone who understands ServiceNow beyond ticket handling and is confident working with external vendors and technical teams.
Key Responsibilities
- Provide technical support and administration for the ServiceNow / ITSM platform
- Support and troubleshoot Incident, Problem, Change, Request and CMDB-related functions
- Perform platform configuration, workflow enhancements and system troubleshooting
- Work closely with infrastructure, application and operations teams on ITSM-related issues
- Review vendor solutions, configurations and deliverables and provide technical direction and feedback
- Coordinate with external vendors and system integrators to ensure issues and enhancements are delivered properly
- Support testing, deployment and ongoing improvement of the ITSM platform
- Maintain technical documentation and ensure platform changes follow appropriate controls
Requirements
- 4+ years of relevant experience in ServiceNow, ITSM platform support, system administration or technical support
- Hands-on experience with ServiceNow administration / configuration
- Good understanding of ITSM processes including Incident, Problem, Change and Request Management
- Experience with CMDB, workflows, integrations or ServiceNow enhancements is highly preferred
- Strong troubleshooting and problem-solving skills
- Comfortable working with and providing technical direction to external vendors
- ITIL certification or ServiceNow certification is a plus
- Strong communication skills in English and Chinese/Cantonese
What we are looking for
A technically strong and proactive person who can take ownership, understand the technical details, challenge vendors when necessary, and drive issues through to resolution.
Skills
ServiceNowITIL
