Neuroscience Triage Scheduling Coordinator

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Monday – Friday, No Weekends and No Holidays
•Work from Home: 8:00am – 4:30pm
-In-person training required at the Lane Avenue location a few days a week during onboarding (typically 4-6 weeks)
-Bi-annual in-person staff meetings required

The Neuroscience Triage Scheduling Coordinator plays an important role in helping patients get connected to the right Neuroscience Care at the right time! In this work-from-home position, you’ll review neurology referrals and clinical information, respond to patient questions from department, clinical associates, and providers through CareConnect messaging, Teams, and/or emails, and use your clinical knowledge to determine the appropriate specialty and scheduling pathway. You’ll partner closely with Providers and Scheduling Teams while helping ensure patients receive timely, coordinated care.

We’re looking for an experienced LPN or RN with a strong Neurology or Neuroscience background who is comfortable applying independent clinical judgment in a non-bedside environment. The ideal candidate understands neurological diagnoses and can independently review clinical information and testing to help determine whether a patient should be seen by General Neurology or a specialty area such as Cognitive conditions, Epilepsy, Movement Disorders, Multiple Sclerosis and Neuromuscular conditions. Success in this role requires strong critical-thinking, communication, organization, and follow-through skills in a fast-paced environment supporting a high volume of referrals.

This is a great opportunity for a clinical professional who wants to continue using their nursing expertise while transitioning away from direct patient care. You’ll join a collaborative, patient-focused team that works closely with Providers, holds daily huddles, and prioritizes keeping patients informed throughout the scheduling process. The role offers the opportunity to make a meaningful impact on the patient experience across OhioHealth Neuroscience.

Responsibilities And Duties:

Responsible for reviewing medical records of all incoming referrals within 48 hours of receipt of the referral to determine the following:
•            Acuity of the request
•            Clinical documentation is sufficient or if additional information is needed to process the referral.
•            Prior authorization is documented and valid if required.
•            Determine if the referred to provider or department aligns with the clinical reason for the referral.  If unable to determine, escalate to the appropriate provider for review. If necessary, update the referral and notify the referring provider of the change, and the clinical rationale for the change.
•            Development and amendment of standard work protocols as necessary.

Monitors and build templates for compliance with OPG scheduling guidelines

Monitors and assigns ED Doc of the day referrals as well as referrals received in the OPG Scheduling Pool and general scheduling work queues.

Ongoing professional interaction with physicians, support staff and patients


As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's DegreeRN - Registered Nurse - Ohio Board of Nursing

Additional Job Description:

SPECIALIZED KNOWLEDGE

Expertise in neuroscience triage and scheduling

Clinical Care Management experience preferred

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Neuro Central Scheduling

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.