- Salary
- $50k – $55k/yr
- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Client Services
- Experience
- 3+ years
- Source
- Lever
Description
Job Overview
BizLibrary is seeking a Technical Support Specialist who thrives on solving complex problems and delivering an exceptional client experience. In this role, you'll serve as a trusted advisor to our clients, helping administrators and learners successfully navigate our learning platform while troubleshooting technical issues, identifying root causes, and driving resolution.
This role provides opportunities to expand your expertise in SaaS technology, learning systems, authentication, reporting, integrations, and client consulting. You'll join a collaborative team that values curiosity, continuous learning, and client success while working across departments, influencing product improvements, and helping organizations develop the skills needed for what's next.
Success in this role requires technical problem-solving, curiosity, ownership, and a commitment to delivering an exceptional client experience.