Refund Staff

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

• You will be part of the Planet Refund Desk team at Lisbon Airport, supporting international tourists throughout the Tax Free refund process and ensuring a smooth, professional, and compliant customer experience.
• You will guide tourists clearly through validation and refund steps, promote secure non-cash refund options, and help maintain high standards of service, accuracy, cash handling, and desk etiquette during every shift.

What you will do 

• Deliver a high standard of customer service, welcoming tourists professionally and supporting them throughout the refund journey.
• Explain Tax Free refund procedures clearly, answer questions, and guide tourists on the correct next steps, including Customs validation when needed.

Who you are

• You have at least one year of experience in a customer-facing role, ideally in airport operations, hospitality, retail, financial services, or a similar environment.
• You are customer-focused, professional, and able to communicate clearly with international tourists in an airport environment.
• You are accurate, detail-oriented, and comfortable following procedures and managing refund documentation.
• You understand the importance of compliance, punctuality, shift adherence, and operational discipline in a front-office role.
• You are confident explaining processes to customers and can remain calm and professional when handling questions, queues, or difficult situations.
• You are fluent in spoken and written English and Portuguese, additional languages such as Arabic, Russian, Chinese, Spanish, or French are a strong advantage.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.