Aan Hit General Manager - Hospitality - Juneau

Description

Aan   Hit General Manager

Department:   Hospitality

Location:   Juneau

Exemption   Status: Exempt

Pay   Grade(s): 12-14 ($79,306.50 - $95,979.00 + DOE)

Purpose: The   Aan Hit General Manager is responsible for the overall management and daily   operations of the Aan Hit retail and café location. This position provides   leadership to staff, oversees financial and operational performance, ensures   exceptional customer service, maintains merchandising and food service   standards, and promotes an engaging shopping experience that reflects the   values and culture of Tlingit & Haida.

Working   under the direction of the Director of Hospitality, the General Manager   ensures the efficient operation of the facility while supporting revenue   growth, operational excellence, and a positive workplace culture.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Financial Management

· Develop and implement   strategies to achieve sales, revenue, and budget objectives.

· Monitor financial   performance through daily, weekly, and monthly reporting.

· Oversee accounts   payable and accounts receivable activities, ensuring accuracy, timeliness,   and compliance with organizational policies.

· Process bank deposits,   customer payments, and cash receipts while maintaining accurate financial   records.

· Ensure proper cash   handling procedures and internal controls are consistently followed.

· Maintain organized   financial records and supporting documentation for audits and reporting.

· Ensure financial   systems and databases remain accurate, current, and secure.

· Leadership &   Customer Experience

· Lead, mentor, and   develop staff while fostering a positive, professional, and team-oriented   work environment.

· Recruit, train,   schedule, supervise, and evaluate employees.

· Provide ongoing   coaching, performance feedback, and corrective action as needed.

· Ensure staffing levels   adequately support daily operations and special events.

· Maintain exceptional   customer service standards and professionally resolve customer concerns.

· Promote products,   merchandise, and food and beverage offerings to enhance the customer   experience.

· Operations Management

· Oversee all daily   retail and café operations, ensuring efficient, safe, and customer-focused   service.

· Manage inventory in   collaboration with Procurement and the Hospitality Inventory Specialist to   maintain appropriate stock levels and inventory accuracy.

· Ensure merchandise and   products are received, inspected, stocked, and displayed appropriately.

· Coordinate Artist   Table events, including application processing, scheduling, and communication   with participating artists.

· Supervise   front-of-house operations, including retail sales, merchandising, café   operations, and customer service.

· Continuously evaluate   operations and implement improvements that increase efficiency, service   quality, and profitability.

· Ensure compliance with   Alaska food safety, sanitation, health, and workplace safety regulations.

· Maintain clean,   organized, attractive, and fully stocked sales and café areas.

· Ensure opening and   closing procedures, cash reconciliation, security protocols, and facility   inspections are completed daily.

· Collaborate with   Hospitality leadership and other departments to support organizational   initiatives and special events.

· Respond to operational   issues as needed, including occasional evenings, weekends, holidays, or   on-call situations.

· Perform other duties   as assigned.

Requirements

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Strong leadership,   supervisory, and team development skills.

· Excellent customer   service and relationship-building abilities.

· Knowledge of retail   operations, merchandising, inventory management, and food service practices.

· Strong financial   management, budgeting, cash handling, and reporting skills.

· Proficiency with   Microsoft Office Suite, Adobe Acrobat, point-of-sale (POS) systems, and   computerized inventory and reporting systems.

· Strong analytical,   organizational, and problem-solving abilities.

· Excellent written,   verbal, and interpersonal communication skills.

· Ability to prioritize   multiple responsibilities in a fast-paced environment.

· Ability to maintain   confidential and accurate business records.

· Ability to interpret   and apply organizational policies, procedures, and applicable regulations.

· Ability to build   collaborative relationships with employees, customers, vendors, artists, and   community partners.

· Knowledge of or   willingness to learn Tlingit, Haida, and Tsimshian cultures and traditions. 

Minimum   Qualifications (education, experience, skills):

· Bachelor's degree in   Business Administration, Hospitality Management, Marketing, or a related   field. Equivalent combinations of education and progressively responsible   experience may be considered.

· Three (3) years of   progressively responsible retail, hospitality, café, or customer service   management experience, including at least two (2) years of supervisory   responsibility.

· Experience managing   budgets, financial reporting, inventory, and staff scheduling.

· Experience using   point-of-sale (POS) systems.

· Current Alaska Food   Safety Manager Card or the ability to obtain within 60 days of hire.

Preferred   Qualifications (education, experience, skills):

· None

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Ability to stand and   walk for extended periods (up to 8 hours per shift)

· Ability to lift,   carry, and move merchandise up to 50 lbs regularly

· Frequent reaching, bending, crouching, and using step   stools/ladders

Work Environment. The work environment described here are representative of   those an employee encounters while performing the essential functions of this   job:

· The environment can be   busy, especially during holidays, weekends, and seasonal sales events.

· The position operates in a retail setting, with direct   interaction with the public

· Ambient   background music and overhead lighting are present throughout the store

The   store may occasionally host promotional or community events requiring   extended hours or additional support