Clinical Administrative Assistant III

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Administrative Assistant III

                        

Location

Weston

                    

Facility

Florida Weston Hospital

                     

Department

Pathology-Weston Hospital

                      

Job Code

001644

                     

Shift

Days

                       

Schedule

9:00am-5:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

As a Clinical Administrative Assistant III, you will provide comprehensive support to professional staff, ensuring efficient department operations and an exceptional patient experience. This role requires a high level of coordination within the institute and across the enterprise to facilitate seamless communication, collaboration, and daily operations. A strong working knowledge of administrative processes and medical terminology, along with the ability to establish and maintain confidential subject files, is essential for success in this position.

A caregiver in this role works days from 9:00 a.m. – 5:30 p.m.

A caregiver who excels in this role will:

• Manage incoming correspondence for disbursement to the appropriate practice.

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

• Assist patients with check-in for virtual appointments.

• Initiate patient referral processes and monitor referrals for empaneled patients.

• Assist with messages and inbound calls.

• Onboard and schedule outside clinical observers.

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails

• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

• Offer IT assistance.

• Manages staff and medical student onboarding processes.

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes

• Create, maintain and disseminate departmental on call schedules

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and three years of administrative assistant experience in a professional setting

• OR Associate or Bachelor’s degree and one year of administrative assistant experience in a professional setting

• Experience with Electronic Medical Records

• Completed EPIC training or certification

• Proficiency in QGenda

• Previous experience as a Clinical Admin Asst II or similar 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

• Healthcare experience

• Experience may be assessed with an on-line Skills Assessment

• Ability to be an effective liaison between patients and medical professionals at all levels

Preferred qualifications for the ideal future caregiver include: 

• Associate’s Degree 

• Typing proficiency with accuracy

• Five years of Pathology/histology experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

•  Follows standard precautions using personal protective.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.