Teller

Make Every Transaction Matter

At Mukuru, we're more than a financial services company. We're connecting families, enabling opportunities, and helping communities thrive across Africa.

We're looking for a customer-focused Booth Teller who enjoys working with people, has a sharp eye for detail, and takes pride in delivering exceptional service. If you're passionate about helping customers and ensuring every transaction is processed accurately and securely, we'd love to hear from you.

What You'll Be Doing

As a Booth Teller, you'll be the face of Mukuru at our branches and booths, ensuring every customer receives a seamless experience.

Your day-to-day will include:

• Processing remittance collections and sending transactions accurately
• Conducting KYC verification and compliance checks
• Handling cash transactions and balancing daily floats
• Monitoring transaction limits and reporting suspicious activities
• Assisting customers with compliance documentation when required
• Promoting Mukuru products and services to customers
• Maintaining secure cash and device management practices
• Delivering friendly, professional customer service every day
• Ensuring your booth and workspace remain safe, secure, and presentable

What Makes You a Great Fit?

Qualifications

• Grade 12 / High School Certificate
• Higher Certificate or Post-Secondary Qualification

Experience

• Minimum 2 years' experience in the financial services environment

Knowledge & Skills

• Knowledge of foreign currency transactions
• Understanding of KYC/FICA regulations
• Strong numeracy and cash-handling skills
• Excellent attention to detail
• Strong customer relationship skills
• Administrative and organisational abilities
• High level of professionalism and integrity

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS