EXECUTIVE, ADMISSION

SUMMARY OF DUTIES

To be responsible for supervising the admission unit, guarantee letter outpatient & inpatient, bed management, deposit and top-up deposit requirement policy.

MAIN DUTIES/RESPONSIBILITIES

SUPERVISION OF VERIFICATION GL UNIT

1. To supervise the verification counter staff

• Duty roster is to be prepared on every 2 weeks

2. To supervise the verification staff doing their job properly.

• To ensure all Insurance form must be submitted to the respective ward or clinic and consultants to fill up the Insurance form.
• To ensure all the Guarantee Letter received, verify & scan in the HITS system immediately and keep it properly.
• To ensure all the patient attended smoothly and to minimize the complaint from patient.

SUPERVISION OF ADMISSION UNIT & TOPPING UP DEPOSIT

1. To supervise the admission staffs.

• Duty roster is to be prepared on every 2 weeks
• To be responsible for patient daily admission.
• To attend inquires from patient pertaining to admission issue such as no bed, no deposit etc.
• To ensure deposit collected based on cases e.g. Medical, surgery, maternity, etc
• Ensure top-up deposit receive within 24 hours after top-up person call patient or relative.
• Ensure deposit receive within 24 hours of admission time
• To ensure all the guarantee letter received, verify & scan in the HITS system immediately.
• To be responsible for monthly admission report, e.g. Admission statistic and turn around time sending patient to the ward report.
• To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K
• To ensure for daily report are sending to Business Office Manager via “WhatsApp” for daily number of cash paying patient.
• To be responsible on the bed management system (BMS) and ensure all the unit using the system.
• To ensure all the patient attended smoothly & minimize the complaint from the patient or relative.

2. To be responsible the top up team

• To checking the bed census report by daily and reporting to Business Office Manager.
• To monitoring bed census report make sure topping up deposit done everyday for self paying & guarantee letter have sufficient coverage.
• To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K
• Ensure top-up deposit receive within 24 hours after top-up person call or sms drop patient or relative.
• To visit the patient for pending top-up deposit from patient more than 48 hours.
• To ensure all the patient attended smoothly.

3. To provide continuous unit coaching

• To assure all admission/verification staffs is updated and briefed with the needful information.
• To educate and maintain current practice on standard procedure.
• To do weekly or monthly meeting with all staff under admission units.
• To do monthly training related with admission units staff example BMS course, Guarantee letter course etc

GENERAL ADMINISTRATION WORKS

1. To assist on patient complaint

• To ensure complaint being handled accordingly and proceed investigation for further action.

2. To perform any others relevant duties as and when required by superior.

• To follow the instructions given by superior.
• Participate actively in any other new service that is introduced
• Conformance to the Integrated Management System (IMS), and / or Hospital Accreditation requirements.

3. Ensure all policies and procedures of Integrated Management System (IMS) and / or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.

• Prompt and effective action in taking corrective measures in cases of Integrated Management System (IMS) and / or Hospital Accreditation non-conformance.
• Achievement of satisfactory department performance on the external and internal audits.

4. Ensure to actively participate in all 5S activities

• Responsible and accountable to carry out all 5S activities directed by the Management
• Ensure the policies on patient’s and family’s rights are addressed at all times.
• Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.
• Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
• To ensure compliance at all points of engagement at all times.
• Ensure adhere to Standard People Practice (SPP)
• To adhere to Standard People Practice (SPP) at all times.

JOB REQUIREMENTS

QUALIFICATIONS REQUIRED

MINIMUM

Sijil Pelajaran Malaysia (SPM)

PREFERRED

STPM

Diploma in Business Administration or equivalent

EXPERIENCE REQUIRED

MINIMUM

2 years working experience

PREFERRED

More than 3 years working experience

PERSONAL CHARACTERISTICS

Good team spirit, helpful, courteous, cheerful, good communication skills, creative and has a good common sense.