Mortgage Collection Specialist

About the Role

The Mortgage Collection Specialist will lead the customer experience through providing service to Home Trust customers.
This role will lead servicing related to secured property arrears and other payment concerns along with collection of arrears
in accordance with company policies, procedures and compliance standards.

Key Responsibilities

Team Contribution

• Handle outbound and inbound calls to and from all clients and related parties in order to cure arrears
• Appropriate follow up of accounts that require a payment arrangement
• Receive notification of dishonored mortgage payments; send appropriate correspondence to mortgagors and other interested parties
• Maintain detailed and accurate documentation of all correspondence, receipt of payment, telephone communication
• (inbound and outbound) and matters of interest on mortgage system
• Review mortgage system checklist and individual arrears report to ensure that files are followed up on in a timely manner for collection of arrears
• Review all new information on client file when received, in addition to making notes on collection screens and any other screens where applicable
• Seek management approval on any special extended payment arrangements on mortgage files that will go beyond 30 days in arrears
• Maintain a month-end standard of 98.8% files current
• Maintain a comprehensive knowledge of the Company’s collection policies, standards, procedures and guidelines overall
• Additional duties as assigned by management

Operational Excellence

• Recommend and support departmental efficiencies and procedures
• Accurate Data entry into applicable business platforms
• Thorough review of accounts to ensure all requirements are met and accurate prior to Legal referral
• Prepare accurate and detailed legal recommendations

Service Excellence

• Mitigate incidence of complaints and out of pocket expenses
• Maintain a best-in class relationship with clients, subsequent encumbrances, solicitors and brokers
• Provide the highest level of service & support to the administration, legal, funding, underwriting and sales & service departments

Risk and Compliance

• Ensure transactions and documentation adhere to HTC Policy Standards and Guidelines and Complete Training within deadlines
• Complete file review KYCTP identify and report irregularities through FCIU and or management
• Acts in accordance with HTCs core values, Code of Conduct & all internal policies & standards
• Engages in the highest standard of business conduct and ethics
• Understands the regulatory & compliance requirements applicable to scope of responsibility
• Incorporates regulatory & compliance requirements into existing business processes & activities
• Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for HTC & its stakeholders, in daily operational activities

Education Requirement:
• Post-secondary degree or diploma in business, finance or related discipline
(University an asset)
• Additional relevant accreditation(s), certification(s) are strong assets
Years of Experience:
• 2 years in administrative role
• Mortgage Collection or related legal administrative
experience an asset
• Working knowledge of Residential Default process, Mortgage Origination &
Servicing process preferred
• Working experience in Microsoft Office Programs

Additional Qualifications,
Certifications, Skills:
• Exceptional organizational, time management, accuracy, research/ analysis,
auditing, and reconciliation
• Strong interpersonal relationship building and listening skills
• Proven ability to work both independently and collaboratively within a team
environment
• Excellent written / verbal communication and professional maturity
• Able to multi-task and flourish in a fast paced, deadline-driven work environment
• Basic understanding of Mortgage remedies nationwide
• Understanding of all Home Trust Company’s lending products
• MS Office proficient; Working knowledge of SAP, Techcom, Cognos and FIS an
asset

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent