Relay Engineer

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.  

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain. 

Responsibilities

• Support L1 / ATN1 agents in resolving complex technical cases
• Take ownership of difficult or escalated tickets and ensure timely resolution
• Escalate issues to L2 Stellantis experts or suppliers when required
• Act as the main point of contact between L1 and L2 teams
• Participate in technical trainings related to new vehicles and technologies
• Share knowledge and contribute to continuous improvement together with the team leader.

Qualifications

• Studies in a technical field (automotive, engineering, mechanics, electronics, or similar)
• Experience in technical support or an automotive environment is an advantage
• Ability to analyze and handle complex technical issues
• Strong communication and collaboration skills
• Willingness to learn and share knowledge with the team
• Good command of English (spoken and written).

Benefits

• Benefit Platform 
• Holiday Voucher 
• Private medical insurance  
• Performance bonus 
• Easter and Christmas bonus 
• Employee referral bonus 
• Bookster subscription 
• Work from home options depending on project