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We are seeking a highly motivated Senior Technology Leadership professional to join our IT Operations team. This role will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. The successful candidate will work closely with both onshore and offshore resources, ensuring operational excellence in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes.

Overview: We are seeking a highly motivated Senior Technology Leadership professional to join our IT Operations team. This role will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. The successful candidate will work closely with both onshore and offshore resources, ensuring operational excellence in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes.

Key Responsibilities:

• Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Post Production Validation teams.
• Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
• Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities.
• Analyze existing workflows and develop documentation for standard operating procedures and best practices.
• Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability.
• Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies.
• Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
• Ensure automation and process improvements comply with organizational standards and regulatory requirements.
• Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation.
• Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
• Ability to create and maintain testing strategies aligned with Humana’s Quality Enablement and Test Strategy guidelines.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Effective communication and collaboration skills, working with cross-functional teams.

 

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree
• 5 or more years of technical experience
• Experience with the technologies in use in the application(s) or infrastructure
• Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
• Experience with unit testing and mocking
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• PMP Certified
• Six Sigma Certified
• MBA or other Advanced Degree
• Demonstrated ability running large scale projects
• Experience with technology solutions assessments and/or strategy planning oversight

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K - Excellent company match
• Well-being program
• Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$106,900 - $147,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.