Site Reliability Engineer

What is the Opportunity?

We are seeking an experienced Site Reliability Engineer to join our team as a Level 2/3 support professional. You will manage vulnerability tracking and certificate lifecycle, support secure file transfer protocols, and assist with client onboarding. This role is critical to maintaining the security, availability, and reliability of our mission-critical systems.

What Will You Do?

• Vulnerability & Security Management: Track, manage, and coordinate remediation of system vulnerabilities; conduct root cause analysis and ensure timely resolution

• Certificate Lifecycle Management: Monitor, renew, and manage SSL/TLS certificates and PGP encryption keys across production environments

• File Transfer Protocol Support: Provide technical expertise and troubleshooting for SFTP, Connect Direct, AS2, and FTP protocols; ensure secure and compliant data transmission

• Client Onboarding: Guide clients through setup processes, validate configurations, and provide technical documentation and training

• Production Incident Management: Respond to and resolve P1/P2 incidents following ITIL best practices; manage incident, problem, and change requests in ServiceNow/Jira

• Log Analysis & Troubleshooting: Analyze system and application logs (Unix/Linux environments) to diagnose issues and implement solutions

• Stakeholder Communication: Provide clear, timely updates to business stakeholders and clients; escalate issues appropriately

• Documentation: Maintain comprehensive technical documentation and knowledge base articles in Confluence and SharePoint

• Testing & Validation: Support functional and integration testing for releases and changes

• Monitoring & Alerting: Configure and monitor systems using AppDynamics, Logic Monitor, and Splunk; respond to alerts and SLA breaches

• Excellent root cause analysis and problem-solving skills

• Strong stakeholder and client-facing communication abilities

• Detail-oriented with ability to multi-task in SLA-driven environments

What do you need to succeed?

Must-have

• Experience with monitoring tools: AppDynamics, Logic Monitor, Splunk

• SQL and .NET application troubleshooting knowledge (or equivalent)

• Strong working knowledge of Unix/Linux systems and log analysis

• Experience with Level 2/3 IT applications and production support experience

• Expert understanding of file transfer protocols: SFTP, Connect Direct, AS2, and FTP

• Solid knowledge of PGP encryption and certificate management

• Experience with ITIL-based incident, problem, and change management processes

• Proficiency with ServiceNow, Jira, and Confluence

Nice to Have:

• ITIL Foundation certification

• Experience with high-availability and mission-critical systems

• Knowledge of financial services platforms and operations (preferred)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to build close relationships with clients and stakeholders

#LI-POST

#TECHPJ

Job Skills

Active Learning, Application Integrations, Detail-Oriented, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-172026-08-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.