Receptionist/ Front Desk Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

 

Responsibilities:

• Front Desk Services
  • Answer the phone in a professional manner consistent with CSG global standards.
  • Check-in with security for any overnight issues with the facility.
  • Review calendar events of expected external guests and related employee conference room bookings for the day ahead.
  • Greet, ID and sign in guests and alert hosts to their guests' presence; keep guests updated about their host's arrival time. Ensure all guests are collected in a timely manner. Show guests where to put coats, luggage, etc. Offer beverages.
  • Welcome EBC guests, provide their agenda and direct them to the EBC reception lobby. Direct guests to EBC dedicated restrooms and provide access to other restrooms where required.
  • When EBC briefings are in progress, place a sign indicating a briefing is in progress. Monitor activity to ensure other employees/guests do not enter the EBC if they are not part of the briefing.
  • Provide visitor/day badges and maintain visitor badge log. Collect badges before the visitor leaves.
  • Ensure the reception desk, waiting area and lobby are maintained to the highest standards of tidiness and cleanliness.
  • Train new reception team members.
  • Assist security with any knowledge of operations, VIP visitors/employees, receipt of written email for access, etc.
  • Send the Facilities team alerts throughout the day when certain VIP employees arrive to campus and alert security when certain vendors arrive.
  • Meet and greet new hires and employees and provide "Help Desk" knowledge of our office services, spaces, and amenities.
  • Assist Telecom team on any reception phone issues/upgrades and provide monthly manual check of working phone queues.
  • Maintain PPE in reception.
  • Reception staff may, from time to time, need to leave its post and must take all appropriate measures to ensure continuity of coverage.
  • Monitor email alerts from the American Flagpole and Flag Co. for notification to facilities of half-staff proclamations issued by the US government.
  
  Administrative Services
  • Support site administration projects as required by the Facilities Team, e.g., creating documents, printing, filing, sorting, etc.
  • Maintain and update Reception Standard Operating Procedure Manual with best practices and streamlined processes. Proactively assist in the implementation of recommendations for process improvement.
  • Perform other tasks as assigned by management
  • Assist and provide backup support to the ELT Admin Team. This may include escorting guests to the executive floor.

Qualifications:

• • Exhibits exceptional customer service skills.
  • Consistently demonstrates professional demeanor, appearance and attitude.
  • Exhibits superior verbal communication and phone skills.
  • Customer service, reception or front desk experience preferred.
  • 1-3 years' experience with Microsoft Office Software (Teams, Word, Excel, Outlook).
  • Demonstrate the ability to be flexible and adapt to change in the work environment.
  • Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
  • Ability to multitask and handle multiple projects at one time.
  • Proven ability to remain calm under pressure; resilient.
  • Sound judgment and problem-solving ability.

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