Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview
• The Account Manager is primarily responsible for the day-to-day management of a group of Mastercard customers in Hong Kong and Macau. The role is the primary point of contact for Mastercard interaction at all levels of the customer organization. The objective of the role is to achieve measurable stretched account sales targets and to bring knowledge leadership to the customer.
• The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with MasterCard’s cross functional teams to create and implement impactful card and payments programs for customers that drive MasterCard and customer bank business growth.
• Do you like working with people who possess diverse skills and high creativity?
• Are you motivated to be a part of driving a world beyond cash?
• Are you a strong individual contributor who can also be part of a high performance team?

Role
• Individual in position will be accountable for strategic sales management, relationship management, project planning, new product sales, program retention, and portfolio growth
• Individual will drive the sales and implementation process to analyze and introduce new business opportunities to customers that will drive profitable market share growth for Mastercard
• This requires individual to develop relationships with customers at both senior / executive and middle management levels and develop value propositions to customers to increase Mastercard's business with customers
• Individual will need to coordinate and integrate Mastercard's involvement in all marketing-related and issuing-based activities with customers and provide consultative support relative to specific Mastercard products/services, trends and the card industry
• The individual will drive periodic account review meetings and proactively identify growth opportunities for both the customer and Mastercard
• The individual is experienced and comfortable with building numerically accurate and logically sound business cases to support the internal and external sales process;
• To leverage industry and customer knowledge to seek new business growth opportunities in the market across all product lines and segments including consumer and commercial card products, emerging payment products such as mobile / contactless payment, online digital payment, etc.

All About You
• Relevant experience in financial services relationship management, product management and / or marketing of consumer financial services products achieved in a financial institution, processor and/or payments company, or network. Relevant sales and account management experience in adjoining industries (including management consulting, telecommunication and information technology) will be considered.
• Good understanding of payment products and services including consumer, commercial card products and also emerging payment products such as contactless, online, etc. The ideal candidate will possess a solid payments industry experience in Hong Kong and/or Asia Pacific region, preferably gained in product management on the issuer side with the ability to work across multiple disciplines, functions and cultures.
• Strategic vision and the ability to think quickly with an eye to creating differential advantage for the customer whilst balancing the interests of Mastercard will be essential to success in this role;
• Commercially aggressive and numerically astute and able to drive a strong sales culture with a strong understanding of strategy and execution; Solid understanding of all revenue and cost lines of a credit card issuers P&L statement;
• Excellent at developing business relationships with people at all levels in the customer organization and bringing in results;
• Excellent communication skills; Fluent in English and ideally also well versed in Cantonese and Mandarin;
• The ability to work within a multicultural and matrix environment. Needs to be disciplined and tolerant of ambiguity, with the maturity and capability to credibly interact and influence across customer organization at multiple levels;
• Strong problem-solving skills and ability to reason logically with clear cause & effect arguments;
• High professional delivery standards and personal and professional integrity and unquestionably high personal ethical standards.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.