Guest Relations Coordinator-Part Time

Ready to Love Your Job?   

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!  

Why This Role Rocks

Do you love helping people and turning a tough situation into a positive experience? As a Guest Relations Representative, you'll be the voice of Texas Roadhouse, supporting our guests by answering questions, resolving concerns, and ensuring every guest feels valued. You'll work closely with our restaurants and support teams to deliver legendary service and create outstanding guest experiences.

This is a remote position that will work the following schedule (Eastern Standard Time): Saturday: 11:30-8pm, Sunday: 12-6pm, Monday: 12-6pm, Tuesday: Team call only 11:30am-12:30pm 

Your Recipe for Success

• High School Diploma or GED required

• 6 months to 1 year of experience in restaurant operations, hospitality, guest services, or customer service

• Strong communication and problem-solving skills

• Ability to handle sensitive situations with professionalism and empathy

• Strong attention to detail and organizational skills

• Proficiency with Microsoft Outlook, Word, and Excel

• Ability to multitask and prioritize in a fast-paced environment

What's On Your Plate

• Answer guest calls with care, professionalism, and genuine concern

• Document guest interactions accurately using ServiceNow

• Investigate and resolve guest concerns using sound judgment and available resources

• Partner with restaurant teams to help achieve successful guest resolutions

• Escalate sensitive or complex concerns to appropriate departments when needed

• Assist guests with gift card questions and issue resolution

• Monitor and respond to social media and online guest feedback opportunities

• Review and route concerns submitted through the Texas Roadhouse website

• Generate and share follow-up communications and reporting with restaurant partners

• Follow up with guests and restaurant teams to ensure timely resolution of open cases

Why You'll Love Your Job:    

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:  

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave  

• Generous time off including vacation, parental, donor, and bereavement leave  

• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse  

• Convenience services like car detailing, dry cleaning, and even spray tans  

• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses  

• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals  

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.   

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. 

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.