Delivery Director

About Highradius

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.

Job description

Role: Associate Director/Director mid-market Consulting

Summary:

This incumbent will play a key leadership role on the consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success.

This is a highly visible and complex role since the candidate will be the senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Responsibilities:

• Manage a portfolio of up to 10-15 business transformation enterprise projects or couple of strategic engagements of varying complexity at any given time.
• Lead the implementation services & consulting for assigned clients
• Implementation scoping, estimating and contract reviews
• Work with cross departments (sales, product management, customer value, infrastructure) to be able To come up with solutions which help provide value to clients
• Build strong relationships with senior client stakeholders of fortune 1000 companies
• Manage project resources including project managers, solution architects, and consultants
• Manage project issues/risks and client expectations and escalate as needed
• Assist in building playbooks and benchmarks from completed projects
• Understanding of business processes and system architecture
• Arranging and conducting initial executive and CXO discussions and positioning meetings

Desired Experience:

• Bachelor's degree required
• Professional services director/ project manager / practice head / sr. Director for 3+ years
• 12+ years of progressive consulting project management experience
• Experience in functional or technical roles in implementation of large ERP systems is a plus
• Independent thinking with keen problem solving skills
• Ability to adapt to changing schedules and multiple work plans
• High organization and prioritization skills
• Excellent verbal, written and interpersonal skills
• Willingness to take hands-on approach to managing client needs and troubled engagements

Skills and Requirements:

• Very strong stakeholder management ski ls with flair to establish staring relationship and influence decision making with client execs based out of NA/EMEA
• Strong program management ski ls with ability to zoom in/zoom out of engagements based on portfolio reviews and program risk
• Passionate about building teams, talent identification and hiring externally to help build a strong future consulting foundation
• Excellent team management and collaboration ski ls with special emphasis on establishing personal rapport with his/her team
• Proven problem solving, risk mitigation and analytical skills
• Ability to handle high pressure situations
• Strong ownership to drive the projects from start to finish with maximum client delight