Coordinator, Advancement Operations

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.   
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title:  Coordinator, Advancement Operations

Division:  University Advancement

Evaluation Group:  Staff

FLSA Status:  Exempt

Reports To:  Associate Vice President, Advancement Operations  

Positions Supervised:  N/A

The advancement operations coordinator serves as a foundational operational partner for the advancement division, supporting a variety of operational needs including financial reconciliation, gift administration, alumni and donor relations, and more. Beyond core operational workflows, this role actively collaborates on cross-functional initiatives, coordinating logistics and project support for strategic engagement, events, fundraising campaigns, and donor stewardship while ensuring timely reporting to stakeholders.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Assists in departmental budgeting and reconciliation
• Coordinates all stages of gift processing, including gift agreement routing, gift processing and recording, fund and scholarship records creation, stewardship and engagement plan creation, and gift acknowledgment and receipting
• Updates constituent information in Raiser’s Edge NXT and keeps detailed records of donations and fund balances
• Assists Advancement leadership team in maintaining records and contact reports in Raiser’s Edge NXT
• Serves as the first point of contact for constituents reaching out to University Advancement
• Assists the events and engagement teams in scheduling and organizing meetings, travel, conferences, catering and departmental events
• Answers phones, reads and responds to advancement email, forwards messages and confirms appointments
• Runs and distributes a variety of reports, including gift reports
• Processes payroll deductions and recurring gifts, including oversight of annual acknowledgement letter mailing
• Coordinates logistics related to the annual giving and memorial gift programs, in collaboration with development colleagues

Service Excellence

• Acts as a liaison with other departments and outside agencies
• Handles confidential and nonrecurring information and explains policies when necessary
• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values
• Partners with development, stewardship, and engagement teams to coordinate logistical details, schedules, and workflows for signature events, donor engagement initiatives, centralized stewardship projects, and broader campaign activities

Communication, Teamwork and Collaboration

• Works independently and within a team on special nonrecurring and ongoing projects
• Supports tracking donor communications, including phone calls, thank you letters, pledge reminders, and donor impact report distribution in RENXT
• Tracks colleague participation in Raiser’s Edge NXT, Give Campus, ResearchPoint and other applicable database and software training paths

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum of one year of related work experience, preferably in a university or non-profit organization—internship experience may also be considered

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Exceptional organizational skills and meticulous attention to detail, with a strong commitment to data integrity, confidentiality, and compliance
• Excellent written and verbal communication skills, with a collaborative, customer-service-oriented approach to partnering with internal colleagues, leadership, and external donors
• Highly organized and motivated, with ability to multi-task and manage multiple competing priorities
• Ability to meet tight deadlines in a fast-paced environment.
• Strong professional integrity
• Ability to problem solve, use good judgment and think critically
• Basic research skills
• Ability to learn and apply institutional policies and procedures

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  Please click here to view Lindenwood University’s flexible work designation descriptions.

• General office setting
• Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
• Standard Flex

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.