Dispatcher

Description

AAA Service is an established Plumbing, HVAC, Electrical, and Sewer & Drain company proudly serving the Metro Denver community. Since 1983, customers have trusted AAA Service, earning us thousands of 5-star reviews and a 4.8/5 Google rating. We are a highly competitive, performance-driven organization that values excellence, accountability, and continuous growth. We are seeking professional, dependable, high-quality, and ethical individuals who are ready to contribute, grow, and succeed in a fast-paced, team-oriented environment. If you’re ready to compete at a high level and be part of a team that refuses to settle for average, this is where you belong. 

What’s in it for you?

• Competitive pay, plus performance-based bonus incentives.

• Weekly pay: Get paid every Friday.

• Schedule: Wednesday through Sunday (8 hour shifts) OR Thursday through Sunday (10 hour shifts)

• Comprehensive benefits: Employer-paid medical premiums, including dental, vision, and life insurance for you and your family.

• 401(k) with company match.

• Paid holidays in addition to accrued Paid Time Off and Sick Time.

• Career growth opportunities: Ongoing technical and professional development training to advance your career.

Job Responsibilities

• Schedule and dispatch service technicians to maximize efficiency, productivity, and revenue.

• Coordinate daily routes and adjust schedules in real time based on demand and emergencies.

• Communicate effectively with technicians, service managers, and customer service representatives.

• Monitor job progress and provide updates to customers regarding arrival times and delays.

• Ensure accurate entry of job details, notes, and customer information in dispatch software (e.g., ServiceTitan).

• Prioritize calls based on urgency, location, and technician skillset.

• Support technicians in the field by providing directions, job details, and updates as needed.

• Work closely with customer service to ensure seamless scheduling and customer experience.

• Track and manage technician availability, time-offs, and job completion status.

• Maintain high levels of customer service and professionalism in all communications.

• Assist in resolving scheduling conflicts and escalated customer concerns.

• Help optimize schedules to reduce drive time and increase job capacity.

• Participate in team meetings and ongoing training to improve dispatch operations.

Requirements

• Excellent verbal and written communication skills are essential for interacting with customers and technicians.

• Strong ability to handle customer inquiries and resolve issues professionally and efficiently.

• Ability to manage multiple tasks and prioritize effectively.

• Familiarity with the service area and map reading skills are helpful.

• Basic understanding of plumbing terminology and service procedures is a plus.

• Proficiency in using scheduling software and other relevant computer programs.

• Minimum two years of experience in dispatch and coordination, preferably in a related industry.