Sr. Program Manager, HR Technology

We are Lennar 

Lennar is seeking a Senior Delivery Manager accountable for delivery across the full HR Technology portfolio — Workday, ServiceNow HR Service Delivery, Employee Center Pro, NowMobile, Docebo, Paradox, and custom HR applications.

This is a player-coach role with no direct reports. The Senior Delivery Manager sets the delivery cadence, sequences the roadmap, owns release and change management, holds vendors to their commitments, and gets into the details when a release, cycle, or escalation requires it. Influence and follow-through are the currency of the position.

Key Responsibilities

Portfolio Accountability

• Own end-to-end delivery accountability for the HR Technology portfolio across Workday (Core HCM, Security, Compensation, Recruiting, Talent, Absence, Time, Payroll, Reporting), ServiceNow HRSD and Employee Center Pro, NowMobile, Docebo, Paradox, and custom applications.
• Build and maintain an integrated roadmap that sequences projects, module deployments, and vendor releases against realistic capacity.
• Own demand intake and prioritization, including business case validation, effort sizing, trade-off analysis, and transparent disposition of requests.
• Partner with HR, Total Rewards, Talent Acquisition, Payroll, Finance, Legal, and IT leaders to translate objectives into a funded delivery plan.
• Manage portfolio financials — budget planning, forecast tracking, software and services spend, and variance explanation.

Release & Change Management

• Own the HR Technology release calendar across all platforms, including Workday's two annual releases and weekly service updates, ServiceNow upgrades, and vendor-driven cycles.
• Run the release lifecycle: feature assessment, impact analysis, adoption decisions, regression testing, sign-off, deployment, and post-release validation.
• Set and enforce change control standards — environment strategy, tenant refresh cadence, configuration migration, approval gates, and rollback plans.
• Chair release readiness and go/no-go reviews, and make the call when readiness criteria are not met.
• Coordinate cross-platform dependencies so changes in one system do not break integrations, service workflows, or reporting in another.
• Own release communication and enablement, including business-facing release notes, training updates, and support readiness.

Delivery Leadership

• Set and sustain the team's delivery cadence — intake, planning, iteration reviews, release checkpoints, and retrospectives.
• Provide direction, prioritization, and technical challenge to analysts and engineers without formal reporting authority; unblock work and escalate decisively.
• Mentor the team on requirements quality, testing rigor, and documentation standards, improving delivery predictability and defect escape rates over time.
• Step into hands-on work as needed — writing requirements, reviewing design and configuration, leading escalated troubleshooting, and supporting critical cycles.

Vendor & Service Management

• Manage HR Technology vendors and implementation, AMS, and managed-service partners — scope, SOWs, deliverable quality, escalation, and service levels.
• Direct partner and contractor resources with accountability for outcomes rather than activity; support renewals, license true-ups, and vendor roadmap reviews with Procurement, Legal, and IT.
• Own the support model for the portfolio, including triage standards, service levels, and incident and problem management.
• Ensure the portfolio meets security, privacy, audit, and compliance requirements, including access governance and SOX-relevant controls.

Measurement & Governance

• Define and report portfolio health metrics — delivery predictability, release quality, incident volume and aging, adoption, and value realized.
• Deliver executive updates and decision briefs that are concise, honest about risk, and actionable.
• Operate an HR Technology governance forum aligning HR, IT, and business stakeholders on priority and sequencing, and maintain the portfolio risk and issue register.

Required Qualifications

• Bachelor's degree in Information Systems, Business, HR, or a related field, or equivalent professional experience.
• Ten or more years delivering enterprise technology, including at least five leading HR technology delivery, programs, or a product portfolio.
• Demonstrated accountability for a multi-platform HR technology portfolio, with substantive hands-on Workday experience plus at least one other enterprise HR platform.
• Proven ownership of formal release and change management for enterprise SaaS — release calendars, regression testing, environment strategy, and go/no-go authority.
• Track record leading delivery teams and cross-functional workstreams without formal reporting authority.
• Vendor and systems integrator management experience, including scope, SOWs, performance accountability, and escalation.
• Functional fluency across core HR, compensation, talent acquisition, learning, absence, time, payroll, and HR service delivery.
• Sufficient technical depth to interrogate design decisions and judge whether a solution will hold up in production.
• Executive-level communication, candor about risk, and absolute discretion handling confidential data

Preferred Qualifications

• Hands-on experience with ServiceNow HRSD, Employee Center Pro, and NowMobile.
• Experience with Docebo or comparable learning platforms and with conversational AI recruiting tools such as Paradox.
• Workday Pro, ServiceNow, or equivalent platform certifications; PMP, SAFe, Scrum, or ITIL credentials applied pragmatically.
• Experience owning delivery for custom-built HR applications alongside packaged SaaS.
• Large multi-brand or multi-entity enterprise experience (5,000+ employees), including acquisition integration.
• Exposure to SOX or similar control environments as applied to HR and payroll systems.
• Homebuilding, construction, real estate, or financial services experience.

Physical & Office/Site Presence Requirements:

Location will be Miami, FL (Lennar Corporate Headquarters) or Remote (U.S.)

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.