- Salary
- $95k – $105k/yr
- Location
- Holmdel, NJ · Atlanta, GA · Boston, MA · Charlotte, NC · Cleveland, OH · Chicago, IL · Philadelphia, PA · Dallas, TX
- Workplace
- Remote
- Type
- Full-time
- Department
- Support and Services
- Seniority
- Manager
- Source
- Lever
Description
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
The Customer Success Manager is a key enterprise-facing leadership position responsible for fostering deep, strategic partnerships with WorkWave's largest customers. This role serves as the principal point of contact and customer advocate, driving customer engagement, ensuring successful adoption of solutions, and maximizing value realization throughout the customer journey. The Customer Success Manager oversees the complete customer experience—from project delivery to strategic growth and retention—while proactively managing risk across the account base and handling the most complex projects and tasks with a high degree of autonomy.
Skills
Customer ServiceProject ManagementChange ManagementPMPITIL
